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Building a Solid Evacuation Plan for Your Mint Hill Business l SERVPRO® of East Mecklenburg/Matthews

2/18/2021 (Permalink)

man wearing a white  dress shirt and blue tie behind emergency plan clear illustration Here are some helpful tips we’ve put together to help you build a solid emergency plan. Contact SERVPRO of East Mecklenburg/Matthews to learn more.

Every business needs an evacuation plan in case of a fire or another disaster. In many cases, OSHA requires it and even publishes their own standards to check your emergency plans against.

Plus, it’s a good way to ensure both your employees and your customers are safe if something unexpected happens. (And, considering everything that happened in 2020 with the COVID-19 pandemic, planning for the unexpected now certainly seems wise.)

We’ve put together some tips to help you build a solid evacuation and emergency plan if your business should need it. We’ve worked in the disaster restoration and recovery business for years, so our team understands how these processes can work.

Things to Consider

We use the term “emergency” or “evacuation” plan, but it should be more than one plan in reality. Here’s why:

Some disasters require you to shelter in place. In the event of a fire, of course, you’ll want to have the routes out of the building posted and employees trained to help with the process. But in other cases, sheltering in place is the right call. That usually is the best option if a severe storm or tornado has been spotted in the area. So, you’ll want to have a plan in mind that covers all types of disaster scenarios.

Your employees’ roles can change. You’ll want to talk with your employees about head counts, evacuation routes and their role in leading people out. You may also want to establish a set meeting place to ensure that everyone you know is in the building has gotten out. Or if they haven’t, how many people first responders should be looking for inside the building.

Some special equipment may be required. Depending on your business and the type of disaster you’re dealing with, respirators and other equipment may be required.

If your business is damaged due to fire, water or any other cause, you can always count on us for restoration assistance. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services.

Matthews Business Owners and Their Customers Can Count On Us to Use the Latest Technology l SERVPRO® of East Mecklenburg/Matthews

2/18/2021 (Permalink)

a group of SERVPRO workers in PPE gear walking inside commercial factory Your local SERVPRO team proudly offers complete cleaning service. Contact SERVPRO of East Mecklenburg/Matthews and take advantage of our new cleaning

Businesses in the Matthews area and across the country are looking for new ways to ensure their locations are safe during these unprecedented times.

Your local SERVPRO team proudly offers a service that the Environmental Protection Agency has found effective for use against COVID-19 and other viruses.

Our commercial cleaning clients can take advantage of our new electrostatic sprayer. This powerful technology offers a new way to disinfect surfaces.

How the Electrostatic Sprayer Works

Our spraying system charges disinfectants with a positive charge, giving them the ability to cover anything in a 360-degree radius. The charged particles have a wrapping effect, allowing them to coat everything in a close radius in the disinfectant.

The model we use is a cordless backpack sprayer. It’s designed to allow our highly trained technicians to use a minimal amount of product with maximum effectiveness for their treating surfaces.

Because it’s a sprayer system, the technicians can do all of this without touching a surface, making the entire cleaning process safer for everyone involved.

Bringing Technology to You

This leading-edge sprayer system is just one of the options we have for local businesses requiring commercial cleaning services. We are always seeking new ways to better serve and assist other business owners in our area.

Because we’re a locally owned business, we are members of the community. We’re here to contribute and help other local business owners succeed, even during these unprecedented times.

If you want to learn more about how our electrostatic sprayer can help your business, we’re here to answer them for you. We can also talk with you more about our commercial cleaning options and other services. Contact us at any time to learn more about how we can help your business or family.

We're Here to Help Matthews Homeowners With Kitchen Fire Restoration l SERVPRO® of East Mecklenburg/Matthews

2/18/2021 (Permalink)

large flames engulfing brick home and car in driveway If you have fire damage in your home due to a heating malfunction or other issue, count on SERVPRO of East Mecklenburg/Matthews to help.

Kitchen fires are a common problem for homeowners—especially around the holiday season. Home chefs spend more time cooking up dishes and preparing for parties. Those larger meals can include elaborate dishes that require roasting, broiling or baking.

So it’s essential this time of year (and all year round) to think about the primary ways you can make your kitchen a safer place. Many of them are simple. Experts recommend being at home, near the kitchen while you’re using the oven and remaining close to the stove when you’re using it. Also, avoid wearing long, loose layers while you’re simmering dishes.

Timers can be helpful, too. They can help you remember to check on what you’re cooking.

Even careful chefs sometimes deal with kitchen fires and the damage they can cause. If it happens in your home, there’s a team of local experts in your community who can ensure your home is restored to its original shape.

Count on Our Team

Matthews homeowners know they can trust us when they need help with fire damage remediation. Here’s why.

We Prioritize Restoration

Our team helps families recover from fire damage in a way that’s both logical and economical. By working with you to meet your needs, we can help you find ways to save money on repairs.

We Work Outside Business Hours

Getting started early on restoration efforts can make a difference. That’s why our team is here to help you when you need our services. All you have to do is call us, and someone will be there to help.

We Understand All Aspects of Restoration

House fires can do more than simply destroy property and belongings. When a fire occurs, soot and smoke can linger, causing damage of their own. In addition, water used to fight the fire can lead to water damage and even mold. You need a company that can handle all the different types of potential damage.

We’re Local…and National

Because we’re a SERVPRO location, we have access to a full set of resources, training and best practices from a reputable, national company. But we combine that access with the unique knowledge gained by being actual members of our community.

If you have fire damage in your home due to a kitchen fire, you can count on us for restoration assistance. Our team is always ready to meet your needs and help you restore your home. Contact us at any time to learn more about our restoration services.

Can I Claim Water Damage on My Homeowners Insurance? | SERVPRO® of East Mecklenburg/Matthews

2/18/2021 (Permalink)

a person with a pen preparing to write on home insurance papers laying on desk If there has been any heavy rain or flooding in our area, contact us right away. SERVPRO of East Mecklenburg/Matthews are your water restoration exper

For many homeowners, sustaining water damage is a confusing and convoluted process, and dealing with the aftermath can feel like quite a chore. While there is no discounting this, being aware of your options in regard to water damage and understanding how to begin to rebuild can go a long way in mitigating the overall damage.

Experiencing water damage can be quite costly, so if you are able to claim it on your insurance, it can make the recovery process much easier.

Planning for a hypothetical sounds like a difficult process, but having a plan is the only sure way to make your restoration process easier. Because one out of every 50 homes will sustain water damage in a given year, it is best to know what to do in case it happens to you—including what scenarios might be eligible for an insurance claim to recoup some of the damages that occur.

When Will Water Damage Be Covered by Insurance?

In some scenarios, water damage will be eligible to be claimed on your insurance policy, while in others, it will not. The types of water damage that are typically covered by homeowners insurance are:

  • Water damage that is sudden and internal
  • Water damage from rain or snow
  • Burst or leaking pipes, including faulty plumbing
  • Appliance overflow
  • Leaking of the roof
  • Mold damage that is a result of water damage

What Types of Water Damage Are Not Covered by Standard Insurance?

While the above types of damage are typically covered, there are many more possible scenarios that are not. Some of the situations that will typically not be included by standard insurance include:

  • Weather-related flooding
  • Sewage or water pipe backups
  • Water damage issues related to negligence

Fortunately, if flooding is a concern in your area, you can purchase additional flood insurance for your home to ensure you are covered if a flood does occur.

Additionally, this list involves typical coverages, but your own insurance coverage may vary, so it is wise to check with your provider if you are concerned with your coverage.

If you experience water damage, we are here to help from start to finish—including working with your insurance company if applicable. You can contact us at any hour to start the restoration process.

What the Numbers Tell Us About Holiday Season Fires | SERVPRO® of East Mecklenburg/Matthews

2/18/2021 (Permalink)

eight small tea candles burning behind holiday lights Make sure your fire risk is low during the holiday season. If you experience any damage, SERVPRO of East Mecklenburg/Matthews will be here to help.

Fires are unfortunate at any time of the year, but when they occur around the holidays, there are many family memories and special moments that can be tainted. Though there is no way to fully guarantee that a fire is not a possibility, by knowing exactly what causes holiday fires, you can better work to prevent them as you go through your holiday celebrations.

Today we will be looking at data from the National Fire Protection Association as well as information from the Red Cross to examine why these fires occur and how we can work to prevent them.

Reasons Behind Decoration Fires During the Holiday Season

Many fires we see during the holiday season are due to decoration mishaps—while decorating is a fun, festive activity, it is important to be fire-safe while you do it. Here is a look at leading causes of decoration fires:

  • Candles are a leading cause of holiday season fires, with more than half of all December fires being started by them.
  • Candle fires are most likely to occur on holidays, with Christmas Day, New Year’s Eve and New Year’s Day being the top days for them.
  • If you celebrate Christmas, be careful around the tree—they are associated with one out of every four fires during the winter season.
  • Christmas tree fires are also often deadly, leading to fatalities in one out of every 52 incidents.
  • Lights are another leading cause of Christmas tree fires, as they can overheat or spark if they are frayed.

Other Reasons Why Winter Fires Are Likely to Occur

In addition to decoration-related fire incidents, winter tends to see an uptick in other types of fires as well:

  • Cooking, always the leading cause of house fires, also causes more fires during the winter.
  • The use of space heaters in the winter can cause surrounding objects to easily catch on fire if they are left unattended.
  • Fireplaces should be treated with caution, just as any open flame would be.

Fire damage can be devastating, especially around the holiday season. If you are in need of fire restoration, we can help you on any day of the year—contact us today to learn more.

What to Do if a Thunderstorm Catches You Outside | SERVPRO® of East Mecklenburg/Matthews

2/18/2021 (Permalink)

large lighting strike during a storm at night If your home is damaged by a storm, SERVPRO of East Mecklenburg/Matthews is available 24/7. We specialize in complete restoration services.

Thunderstorms can be frightening no matter where they occur, but if one catches you while you are outside and away from shelter, it can be absolutely terrifying to endure. While checking weather alerts is always a wise thing to do before heading out, storms tend to pop up suddenly this time of year as they thrive off of the heat and humidity of long summer days.

While being in a building during a thunderstorm is the safest option (with being in your vehicle a close second), if you are away from buildings and cars when a storm strikes, knowing what to do next is key.

How to Seek Shelter From a Storm if You Are Outdoors

Get to low ground. Lightning tends to take the most direct route to get to the ground, which is why it commonly strikes the tallest object in the vicinity. While this is not an absolute, the chances of being struck are certainly reduced if you are situated on low ground. Avoid hills or wide-open spaces, and try to crouch in a less exposed area if possible.

Avoid being near tall objects. Being extremely close to an object that is struck by lightning is almost as dangerous as being struck yourself, so avoid tall objects when possible. Trees, light poles, flagpoles and even fences are all more likely to attract lightning, so avoid them if possible to not be a target yourself.

Get away from water. Water is an excellent conductor of electricity, so if lightning strikes a body of water, everyone nearby is in danger. If you are swimming, get out of the water as soon as the first clap of thunder sounds, as that is a sign that lightning is nearby. If you are on a boat and can’t get to shore before the storm begins, put down your anchor and crouch down in the boat, or go into the cabin if your boat has one on board. Avoid touching any metallic surfaces in the boat, as well.

If your home or business is damaged by a storm, you can count on us to help. We are here 247 so you can report your damage and get a rapid response. Contact us today to learn more.

Cut Your Risk for Electrical Fires This Winter l SERVPRO® of East Mecklenburg/Matthews

2/3/2021 (Permalink)

flames and smoke coming down a stairway inside a commercial building Fires peak during the winter more than any other season. SERVPRO of East Mecklenburg/Matthews is available 24/7 in the event of an emergency.

If you’re a business owner, having a disaster plan in place before you need it is smart, especially when dealing with the aftermath of a fire.

In fact, fire damage claims are the most common type of claims small business owners file. They’re ahead of other common issues, like problems with customers and water damage claims.

Fire damage claims can bring up issues around your business’ security and future. Restoration can be involved and may need to include steps from cleanup to rebuilding. If your business is ever damaged by fire, then you need to know what steps to take to ensure your business is secure and the restoration process is started quickly.

Here’s how you can handle fire damage at your business:

Reach out to your insurance company. They’ll be able to guide you in getting the process of restoring your business started.

Take pictures and document your losses. If you don’t have an inventory of everything already, then you’ll need to make a list of everything that has been destroyed or damaged in the fire.

Secure the site. Your business is vulnerable after a disaster, so secure the site and take steps to protect any other valuables you have there.

Ensure you don’t have utilities on. You can make your business site safer by turning off the utilities at your site. That will include water, gas and electricity.

Communicate effectively. Be sure you’re regularly communicating updates about your business restoration with your employees and any stakeholders who are involved with your company. Also, keep an open line of communication with your restoration service and the insurance company.

If your business or home is damaged due to a fire or any other cause, you can always count on us for restoration assistance. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help.

Handling a Sewer Backup at Your Wilgrove Home | SERVPRO® of East Mecklenburg/Matthews

2/3/2021 (Permalink)

green sewer drain slightly opened sitting in bright green yard On average, about one out of 50 American homeowners every year file a water damage claim. If you have any water damage contact SERVPRO of East Meckle

No one likes to think about a sewer clog or backup affecting their family home. But that is one of the most common (and messy) problems homeowners deal with every year.

Claims for sewer backups are part of the millions of water damage claims that are filed every year. On average, about one out of 50 American homeowners every year file a water damage claim.

If you find yourself dealing with the signs of a sewer blockage, it’s important to act quickly so you can avoid a larger issue than you might have expected to handle.

Handling a Clogged Sewer Line at Home

Here’s what to do if you notice the signs of a sewer backup at home:

Know the signs that you’ll see first. Problems with your sinks and toilets, washing machine, tub, and shower can be the first things you notice when your home has a sewer blockage. If these home fixtures start acting abnormally, it’s time to take a closer look.

Don’t use anything that requires plumbing. Stop using your sinks, tub and washing machine immediately. It can make the problem worse by adding additional water. Instead, check your sewer cleanout or call a professional. Your property will be better off because you acted quickly.

Inspect your sewer cleanout. Do you know where your sewer cleanout is located? If not, you aren’t alone. Many homeowners don’t know where to find it—or where to look—until they need it. If you aren’t comfortable locating and checking the sewer cleanout yourself, then you can enlist help from a qualified plumbing professional to locate your cleanout and fix the issue.

Correct the issue. After your sewer blockage is repaired, you can begin to use your home’s plumbing systems normally again.

If you have water damage in your home due to a sewer backup, a burst pipe or another cause, you can count on us for restoration assistance. We have teams who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services.

Is Restoration the Best Route for My Home After Damages? | SERVPRO® of East Mecklenburg/Matthews

10/19/2020 (Permalink)

two workers with PPE clothing on outside of SEREVPRO trucks prepping for job Have you sustained property damage and not sure what do to next? SERVPRO of East Mecklenburg/Matthews are available 24/7 and ready to assist you.

If you have discovered that you have damage to your home, whether it be due to fire, water or some other incident, you are likely trying to figure out what comes next. Many types of damage will be covered by your insurance company, but claims for things like water damage can get pricy quickly. Fortunately, working with a qualified restoration company is a fantastic way to save.

Choosing restoration for your home is a cost-saving measure because it prevents you from having to liquidate all of your items and go through the expensive replacement process. It is also a great way to keep the items you love, the items that could not be replaced and the items that make your house feel like a home. Read on to learn a little bit more about how we handle the restoration.

How We Handle Household Restoration After Damage

We can handle all the rebuilding. While many types of damage can be hidden, there are also quite a few cosmetic situations to take into account. Small things, such as the paint on the walls or the finish on the floors, do not feel small if they are not properly restored after damage occurs. We handle all the aspects of rebuilding and putting these cosmetic touches on, so your home is recognizable when you walk through the door.

We can work with your insurance. We can handle all the back-and-forth of the insurance claim so you do not have to. Not only does restoration keep the cost low, but we can also reduce the hassle you endure by handling this difficult process on your behalf.

We can save the things you love. Simply replacing items fails to account for all the memories, sentiment and emotions that the objects in your home hold. The loss after damages can be emotionally devastating, but by saving sentimental objects when possible, we can help your family heal.

If you have damage, it is best to call us as soon as you are able to so we can respond quickly. Get in touch 247 to start the process and get a restoration team dispatched to you quickly.

Ways That Business Owners Can Better Prepare for Disasters | SERVPRO® of East Mecklenburg/Matthews

10/19/2020 (Permalink)

insurance claim document and reading glasses sitting on blue desk SERVPRO of East Mecklenburg/Matthews is your go-to in case a disaster occurs. Get in touch with us to learn more.

For business owners, disasters are more than just an inconvenience—they can interrupt your livelihood and even ruin your chances of continuing operations if they cause damage to your business. While planning for something this dramatic is difficult, it is a must to ensure that you have a good chance of being able to reopen after a disaster occurs.

The key to being able to reopen is to streamline the recovery process, which can be done by planning ahead as much as possible. There are many resources to help you do this, from local government to the Small Business Administration, and it is wise to make use of all the resources that you can.

Preparing for Disasters When You Own a Business

Communicate with your employees. Keeping everyone safe is so important as a business owner, so be sure to have a plan in place for emergencies that is communicated to employees. Things like evacuations, emergency supplies and communication plans are all necessary to think through to make sure you can keep everyone safer and reduce panic in the moment you find out a disaster is imminent.

Check your insurance coverage and upgrade if necessary. You can get insurance to cover nearly anything, but if you just have basic commercial coverage, you may be surprised at what is not covered by your insurance provider. Checking in advance is a good way to ensure you do not run into this unfortunate scenario—things like flooding, income interruption and damage to company vehicles will often need to be covered with additional policies.

Consider who you will use for restoration. Once you start the insurance process, having the damage to your business handled as quickly as possible is key. Damages left unattended can cause even more issues, so be sure you are confident in the company you are choosing to call. Try to find a company that is available 24 hours a day, so you can be certain that they will be there no matter when a disaster occurs.

We are here to be your go-to in case a disaster occurs, so get in touch with us to learn more about how we can help your business with commercial restoration. We are here 247 to take your call—contact us today.