Recent Posts

We Are Here To Help With Your Water Damage

4/27/2020 (Permalink)

At SERVPRO of East Mecklenburg / Matthews, we pride ourselves in our service and techniques on properly making every situation to the standard “Like it never even happened.” But what exactly is it that we do to take care of different situations? Water damages can happen in different places in the house but the two most common are on the walls and on the floor. Say your home has this issue and you call SERVPRO of East Mecklenburg / Matthews to take care of it. We would come in and identify where exactly all moisture is so we don’t come in and start taking apart your whole house but the exact areas. What we would do then is take out the drywall and insulation and then take up the carpet in damaged areas of the floor. If there is any standing water we would use a special vacuum to absorb it. Then to help the drying process we would place fans and dehumidifiers to take out all moisture in the walls and floor. Once that is completed we take out all equipment and replace each area of insulation, dry, and carpet. SERVPRO of East Mecklenburg / Matthews never leaves a job without cleaning behind ourselves. We don’t want to leave our mark in the house but with you and make your home “Like it never even happened.”

Fire Damage In Your Matthews Home

4/8/2020 (Permalink)

Experiencing a fire-damaged home in Matthews can be quite traumatic. Once you come to terms with the loss of valuable possessions, you also need to think about cleaning up and restoring your house. Once you know everyone is out of harm's way, and the fire has been extinguished, you can begin thinking about the steps needed to get your life and your home back to normal.

Do Not Enter a Home Damaged by Fire

Although you may be tempted to go back into the house to access the damage, you need to wait until a professional gives the ok. The structure could be damaged, and there could be dangerous chemicals in the air that can cause respiratory problems. The electrical systems in the home can also be affected and could cause electrocution. A professional needs to check out the home and make sure it is safe.

Contact an Insurance Agent

Your homeowner’s insurance agent will assess the damage and determine what type of coverage should be included in your claim. An adjuster will come out to the home and provide an estimate of the damage and can recommend a fire restoration company. SERVPRO of East Mecklenburg/Matthews can come in to clean and repair damage and restore your home as quickly as possible.

Call a Fire Restoration Company

It makes sense that your house is cleaned, dried, and restored correctly by professionals from a fire damage restoration company. These technicians are trained to identify problem areas and determine what can be saved, what can be cleaned, and what should be disposed of.  An experienced company will inspect your home and determine if mold is an issue, and if so, begin working to remove it from the home. SERVPRO will use high-velocity fans to move air and dry out the areas and will remove the debris to prevent further damage. 

Although dealing with a fire can be emotionally draining, working with a fire damage restoration company can make the process easier. Getting your home promptly back to normal will allow everyone in the family to move on with their lives.

SERVPRO of East Mecklenburg / Matthews is locally owned and operated so we are part of the Matthews community too. When you have a fire, flooding or water emergency, we’re already nearby and ready to help.

As fire and water damage specialists, we have the experience, the expertise, and the advanced training that enables us to get your property restored quickly and thoroughly.  Please call 704.874.8001

Storm Damage?

4/2/2020 (Permalink)

We always want to stay prepared and so to do that here is a list of facts and weather history to have us well suited for any upcoming weather.

  • North Carolina averages 26 tornadoes, 3 tornado fatalities, and 39 tornado injuries each year.
  • April is the peak month for tornadoes in the state. A secondary peak occurs in November.
  • Tornadoes occur more frequently in the afternoon and early evening but can develop any time of day or night. The deadliest time for tornadoes can be at night since it is more difficult to be alerted of warnings that are issued.
  • Severe storms don't have to produce tornadoes to be deadly. Straight-line wind gusts from severe storms can cause extensive damage similar to that of a tornado.
  • In the last 5 years, 16 people have been killed and another 70 injured by straight-line winds from severe thunderstorms in North Carolina.
  • A storm is classified as severe if it produces damaging winds or hail one inch in diameter or larger.
  • In the last 5 years, baseball-sized has been reported 8 times in North Carolina. Golf ball size hail has been reported 200 times.

Make sure you have great shelter, which should be sturdy, small, and windowless at the lowest point of the building. A basement is a great example. If you don’t have a basement, a bathroom or hallway and even a closet will do just fine as well.

Stay informed and stay protected.

If your home or business suffers any damage from a storm, don’t hesitate to give us a call.

SERVPRO of East Mecklenburg / Matthews 704.847.8001

We are Cleaning Experts

4/1/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO East Mecklenburg / Matthews 704.847.8001


SERVPRO of East Mecklenburg / Matthews is Always Available

3/23/2020 (Permalink)

SERVPRO of East Mecklenburg / Matthews provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

24-Hour Emergency Service

Faster to Any-Sized Disaster

Highly Trained Restoration Technicians

A Trusted Leader in the Restoration Industry

Locally Owned and Operated

Advanced Restoration and Cleaning Equipment

Residential Services

Whether your Whittier home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

Water Damage Restoration

Fire Damage Restoration

Mold Remediation

Storm Damage Restoration

Cleaning Services

Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or water damage to strike commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services:

Commercial Water Damage Restoration

Commercial Fire Damage Restoration

Have Questions? Call Us Today – 704.847.8001

Faster to Any Size Disaster

3/9/2020 (Permalink)

SERVPRO of East Mecklenburg / Matthews is here to quickly help get your business back up and running after a disaster. When you need a quick response, call us! We understand there's no such thing as a small emergency when it can negatively impact occupant safety, revenue loss and business continuity. 

Timely mitigation is key to minimizing damage, business interruptions and recovery costs. You and those who depend on you will appreciate the rapid response, expertise and training that enables SERVPRO of East Mecklenburg / Matthews to help get your facility back into operation quickly. 

We are available 24 hours a day, seven days a week, 365 days a year. The sooner we arrive, the better chance we can reduce damage and save money. 

If your business in the Mecklenburg or Matthews area suffers a water or fire loss, call us at 704-847-8001. 

Way To Prevent Water Damage

2/19/2020 (Permalink)

Here at SERVPRO of East Mecklenburg / Matthews, we are water damage specialists, and we compiled a small list on how to prevent water damage from happening often in your home: 

  1. Clean Gutters and Downspouts - Clean your gutters at least twice a year to avoid blockage. Standing water can cause damage to your gutters and roof. Don’t forget to clean downspouts to ensure water can flow through, and secure downspouts so that they point away from the home.
  2. Know your Water Main - Know the location of your water main and shut it off if you leave for an extended amount of time.
  3. Check Appliances Regularly - Check and maintain your appliances regularly for leaks according to the manufacturer’s directions.
  4. Investigate Leaks Right Away and Fix Promptly - If you choose to ignore any water damage, or postpone making the necessary repairs, be prepared to experience mold, mildew, dry rot, or even structural damage to your home.
  5. Upgrade Washing Machine Hoses - Old, brittle or leaky washing machine hoses are among the most frequent causes of water loss for homeowners. Replace yours often throughout the year to avoid expensive damage.
  6. Check Your Water Pressure - If the water pressure to your home is too high, then your pipes and hoses may fail under the high pressure. Buy a water pressure gauge at a local hardware store, attach it to an outside faucet, and turn the faucet to full force. The gauge will give you a reading of the home’s water pressure. Typical homes water systems are designed for a pressure of 40 – 70 psi. Anything above 70 psi will put your plumbing at risk.
  7. Monitor Your Water Bill - Sometimes, the only way you know that water is leaking is taking a closer look at your water bill. If your usage jumps significantly from one month to the next, then there is probably a leak somewhere in the home.

If you do unfortunately experience water damage, we are here to help. Call us at 704-847-8001.

Emergency Damage Process Overview

2/19/2020 (Permalink)



  • Within one hour from notice of loss, SERVPRO of East Mecklenburg / Matthews will contact you to arrange for service. You will know help is on the way! 


  • Within four hours of loss notification, a SERVPRO of East Mecklenburg / Matthews Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to damage.


  • A trained, uniformed and equipped SERVPRO of East Mecklenburg / Matthews professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome. 


  • A SERVPRO of  East Mecklenburg / Matthews professional will begin pretesting for restorability, working from the source of the damage outward. 


  • Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally the adjuster or property manager. 


  • SERVPRO of East Mecklenburg / Matthews will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state of the art restoration techniques to ensure the property is taken care of right the first time. 


  • After the work has been completed, a final walk-through will be conducted to help ensure satisfaction. 

Call SERVPRO of East Mecklenburg / Matthews for your emergency needs! 704-847-8001 

Matthews Water Damage Advice and Information

2/5/2020 (Permalink)

How and Why SERVPRO Can Restore Your Matthews Water Damaged Home

If water damage in Matthews has left you with an unwanted mess, you should consider professional water restoration services to get your home back in order. Once more than a small puddle has accumulated on your floor, and more than a mop and bucket are required for cleaning up, call the professionals from SERVPRO of East Mecklenburg / Matthews. Their services will restore your property to its pre-water damage condition while preventing structural deterioration and mold growth. There are several essential steps that SERVPRO will take to get your property back in excellent condition. 

Water Extraction is the top priority. However, before this can be initiated, an assessment and inspection will be done to stop the source of the water (if applicable). The rapid water removal will lessen the on-going damage caused by the absorption of walls, ceilings, carpeting, upholstery, and fabrics; not to mention wooden structural materials. Naturally, the severity and volume of the standing water will dictate the correct course of action. No guesswork is involved since that careful inspection has set the tone for restoration. Our water damage restoration experts will arrive with multiple types of equipment. Truck-mounted water pumps, ride-able water vacuums, sump pumps, wet vacs, even squeegees are all at the ready. Sump pumps can quickly remove large volumes of water from critical areas like basements or lower level rooms

We will inventory each room that has sustained water damage. We have a proprietary software program developed by our SERVPRO Corporate Office called the CCIS. The Contents Claim Inventory Service report will list items and building materials as salvageable, non-salvageable or questionable. This detailed report will help with your insurance claim and save you money. We are willing to cooperate with you and your insurance adjuster in the water damage restoration process. We are considered either a preferred vendor or at the top of the list, of over 300 insurance and property management companies. We can help alleviate stress from the entire claims process.

Moisture Mapping is a process of determining moisture levels, in real numbers, throughout the affected areas of your property. This may include infra-red detection for temperature variations, moisture meters, and hygrometers to ensure all hidden pockets of water or moisture are uncovered and dried. We utilize large, powerful air movers to increase circulation, thereby increasing the evaporation rate of unwanted water and humidity. Dehumidifiers, chemical, and mechanical types are also installed for rapid and thorough drying. The final touches include fogging with specialized equipment to deodorize and to sanitize your home.

Choose SERVPRO Today

If your property in Matthews has water damage in need of restoration, then give a call to SERVPRO. Our industry experts are IICRC-certified, which means industry standards have been met for professional water damage restoration protocols. We enhance this training with corporate and franchise level reinforcements. With the use of e-training to maintain cutting-edge techniques and tools, we can offer you outstanding service. Our goal is to minimize the costs and inconvenience to you as we restore your home to preloss condition--"Like it never even happened."

Locally Owned and Operated

We live and work in this community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of East Mecklenburg / Matthews is close by and ready to respond--24/7--to your flood or water damage emergency in Matthews, Mint Hill, and Pineville. We are proud to be of service and are only a phone call away. (704) 847-8001.

SERVPRO'S Trained Technicians and Advanced Equipment

11/19/2019 (Permalink)

The water loss remediation industry continuously devises new equipment that takes an East Mecklenburg/Matthews property from soaked and deteriorating to dry and clean faster and more efficiently. As amazing as innovative tools are, it takes a crew of seasoned and highly-qualified technicians to use them to the best effect. Professional water remediation companies deliver their best outcomes when the workers pledge to train and recertify on a regular basis.

When you face water damage in your home, you benefit from cutting-edge equipment and crews who know how to operate them according to industry standards. Even diehard do-it-yourselfers recognize that managing water incursions is a tricky business, requiring not only hard work but also a solid understanding of the science behind water removal and structural drying.

Developing professional expertise to mitigate water damage is why SERVPRO sends our crew members to the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) classes. The IICRC is a standard developing and establishing organization worldwide. Skills taught to the employees we sent to remediate and restore your home base their effectiveness on research.

An example of a task that might seem straightforward enough to be within the grasp of every homeowner is carpet water extraction. The equipment resembles a shop vac, and a homeowner typically feels comfortable operating a vacuum. Why SERVPRO requires crew members to complete a comprehensive IICRC course in carpet cleaning relates to the problems that can occur if standards are unknown or ignored.

The art and science of extracting water from carpeting or other floor coverings are not intuitive. An effective way to pull moisture out of a carpet is with a weighted wand extractor. SERVPRO IICRC-trained technicians learned and practiced the techniques that extract moisture without putting stress on the textile floor covering. Inexperienced individuals can stretch the carpet fabric by exerting too much pressure or moving too quickly across a surface. Inappropriate force might cause delamination of the carpet backing from the carpet face. 

SERVPRO of East Mecklenburg/Matthews delivers high-quality water mitigation results by arranging for professional training of all our technicians. Schedule an appointment with our top-notch workforce by calling (704) 847-8001.