Recent Posts

Residential Cleaning Services | SERVPRO® of East Mecklenburg/Matthews

7/6/2021 (Permalink)

Green vehicle Let’s be honest. Clean ducts aren’t necessarily at the top of our day-to-day priority list, but it’s important!

Let’s be honest. Clean ducts aren’t necessarily at the top of our day-to-day priority list, but it’s important!

The phrase “duct cleaning” usually refers to cleaning heating and cooling systems such as an air conditioning unit (HVAC) or ventilation. If these pieces of equipment are not properly installed or maintained, their parts can collect dust or pollen. If this occurs in a humid or moist environment, this material can be released into parts of the home. Breathing this in can cause health effects. Essentially, failing to maintain your ducts can lead to poor air quality in the home.

Don’t let that happen to you! Call SERVPRO® of Prattville for a duct cleaning.


  1. Our technicians have the skillset needed to give your home the detailed cleaning that it needs to look its best.
  2. We have the equipment and training needed to eliminate offensive odors from your home.
  3. An HVAC cleaning can help reduce the potential for mold growth.

If you need our services, you can depend on us. You can contact us at any hour of the day to learn more about our services or to report damages.

It’s Hurricane Season – Take Steps to Prevent Water Damage | SERVPRO® of East Mecklenburg/Matthews

7/1/2021 (Permalink)

SERVPRO storm graphic It’s hurricane season and one of the rainiest months is around the corner. Take steps to prevent and prepare for water damage to your property.

Hurricane rainfall presents opportunity for water damage to your property. Leaks and floods can cause damage to your property and require that you temporarily move out of your building while it’s restored. This presents a challenge as you want to get back to business as usual as soon as possible! Furthermore, severe leaks can lead to floods which can increase your risk of exposure to mold, chemical hazards, injuries, and more.

Fortunately, these inconveniences are preventable! Whether your water emergency occurs in an office building or big box store, it is imperative that you take measures to prevent leaks and damage to your property. Keep a look out for the following:

Damaged Windows

Water can seep through windows that aren’t properly sealed. This can cause mold build-up and damage to walls. Because caulk, the material that’s often used to seal windows, breaks down over time, be sure to have your windows resealed regularly.

Broken Pipes

Changes in pressure throughout the year and cold weather can cause pipes to break and burst. Although there are some tell-tell signs of this issue, such as water stains on walls or floors or an unpleasant and musty smell, detecting leaky pipes is challenging. With that said, it’s best to consult a professional to help determine whether your property has broken pipes.

HVAC Problems

Hurricane season often coincides with colder temperatures so we crank up the heat! However, ducts in the HVAC system can get worn out and damaged over time, especially during seasons like this, and cause leaks. For that reason, the system needs to be cleaned regularly and any water in it needs to be removed. Like broken pipes, it’s sometimes difficult to determine whether your HVAC system is causing a leak, so it’s best to consult a professional.

December is one of the rainiest months in Alabama and other regions of the southeast. With that said, it’s best to get ahead of the curve.

One of the best ways to get ahead is to create an Emergency Ready Profile. This is an immediate plan of action for how to restore your building after a disaster and get back to business. Additionally, we have 360 degree technology to document preloss conditions, including your equipment and where it was before disaster struck.

If want to prepare your business for future disasters, contact us today and we will help you create an Emergency Ready Profile.

Recovering at Your Business After a Disaster Strikes | SERVPRO® of East Mecklenburg/Matthews

7/1/2021 (Permalink)

black glasses and pen sitting on top of white insurance policy If your business is hit by a disaster, Contact SERVPRO of East Mecklenburg/Matthews. We are here to guide you through the process.

Careful planning and strategizing is a key part of being a business owner, both for all of your everyday business decisions and when it comes to emergencies. Disasters devastate businesses every single year, leaving many business owners confused and unsure of how and if they will be able to reopen. Through careful planning, you can mitigate quite a bit of this uncertainty.

When you are considering how a disaster could impact your business, the first thing to be aware of is safety. Plan ahead to make sure you and your staff will be safe when a dangerous situation arises, and then consider how you will recover if there is damage to your building. Your restoration provider, your insurance company and your customers will all want to keep in touch, and you will have many resources available to you from organizations for financial assistance.

Ensuring Your Business Can Recover From a Disaster

Make contact with your insurance and restoration providers. No two commercial insurance policies are the same, so getting in touch with your insurance provider quickly after damage occurs is recommended. The process of filing a claim will vary, but once you get the details settled with your insurance company, you should reach out to your restoration provider as quickly as you are able so they can begin working on the damages.

Give customers updates on your status. Because of social media, it is easier than ever to keep in touch with your customers in real-time—and after a disaster, you absolutely should. Consider providing updates on your reopening timeline and any options customers have for supporting you while you work to recover (i.e. purchasing gift cards, making online orders, etc.).

Consider all your options for assistance. While a disaster is always a difficult thing to endure, business owners do have plenty of resources available for recovery through the Small Business Administration. Their disaster loan program is quite possibly the biggest help, as it is easy to qualify for, offers flexible repayment solutions and provides financial assistance for a variety of post-disaster expenses incurred.

If your business has been damaged due to a disaster, we’re here to help. Contact us at any hour to report your damage or to learn more about our commercial restoration services.

East Mecklenburg/Matthews Business Owners Can Count on Us During the Pandemic and Beyond | SERVPRO® of East Mecklenburg/Matthews

6/28/2021 (Permalink)

a crew of SERVPRO employees in PPE gear walking inside commercial building If you need cleaning assistance at your business, we’re here. Contact SERVPRO® of East Mecklenburg/Matthews to learn more.

Did you know that we’re a locally owned and operated business?

That means we’re members of the Montgomery community, too. Our team is here to help business owners when they need us. We’re invested in helping our community thrive.

We understand that it takes planning, research and hard work to get your business going. And there’s even more to be done as your business opens and starts to grow.

But not every situation or circumstance can be controlled. For example, the global COVID-19 pandemic has changed how most of us interact with clients, add value and meet our customers’ needs.

Many businesses have already opened their doors again, and others have found new ways to work remotely or offer products and services digitally. Regardless of how you and your employees have decided to move forward, there’s help out there for you.

Tips to Help You Keep Working During the Pandemic

The good news is that many people (not just your loyal customers) are invested in helping you succeed. You can find great tools including more information about business loans and tips, advice, and more from sources you can trust.

Taking all the precautions you can to see that your business is clean and safe is important, too. That’s where we can help you.

We can help you get your space “Certified: SERVPRO Cleaned.” What does that mean? We’ll explain it to you.

It starts when we consult with you. We’ll use what we learn to create an individualized plan for your business.

Next, our experts will clean your space. They’ll use a high-level system to ensure you’re ready for customers to come back. Our teams work with proprietary EPA-Approved Hospital-Grade cleaning solutions. Plus, we use cleaning and decontamination standards directly from the CDC.

Finally, we’ll certify your space. And you can open your business with confidence.

If you need cleaning assistance at your business, we’re here. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about our cleaning services and how we can help you.

Why Does My Smoke Alarm Go Off at Random Times? | SERVPRO® of East Mecklenburg/Matthews

6/25/2021 (Permalink)

white fire alarm hang on interior ceiling Fire safety is of utmost importance, especially in the home. Contact SERVPRO of Mecklenburg/Matthews if you have any fire restoration needs.

Fire safety is of utmost importance, especially in the home. You know this, of course—nobody wants to see their home damaged or destroyed by a destructive blaze.

That’s why the proliferation of smoke detectors and home fire alarms in the last  a game changer. alarms are getting smarter,And whihalf-century has been suchle yes, smoke alarms are getting smarter, and we have more ways to interact with them, they may still periodically produce a false alarm in the night, waking you from that dream you love so much—you know the one.

So what causes these false, “nuisance” alarms?

Traditional alarms have several causes of false triggers, from the organic to the electrical.

Several of these involve the sensor being covered by one thing or another. Dust from drywall, construction or seasonal use of the furnace can cover the sensor and trigger an alarm—even insects can get into the sensor chamber and cause an alert.

Power interruptions or loose electrical connections can also send your smoke alarm into temporary emergency mode, as can applying a large electrical load to the circuit in which the alarm resides (that’s why the alarm goes off while you vacuum or dry your hair).

Finally, poor location can trigger alarms—if your alarm is too near a bathroom, a cold air return or heat-producing appliances like ovens and furnaces, it may occasionally cry wolf because of humidity or combustion particles.

The bottom line of all this is that, while you may occasionally experience a false or nuisance alarm at your home, the benefit of knowing you have a singularly focused technology working for you at all times to prevent fire loss far outweighs the annoyance of an infrequent beep in the night.

Maintain your fire and smoke alarms, upgrade to newer technology, keep the batteries fresh and rest easy at night—most nights, anyway.

At SERVPRO, we know not every disaster can be avoided, even with the best preparation or technology. Call or click whenever you need us.

Odor Removal after Fire Damage | SERVPRO® of East Mecklenburg/Matthews

6/14/2021 (Permalink)

yellow, orange, and red flames on the stove Fire damage can leave behind an awful smell that affects your belongings. Click here to learn the best practices to avoid fire damage.

One of the most troubling side effects of fire damage is the smoky odor it leaves behind. Why does smoke seem to stick to everything it touches? Smoke particles are tiny and can easily embed into porous materials like carpets, furniture, fabrics, books, and even paint which are, unfortunately, very common to our homes. Furthermore, certain materials, like plastics, that burned in the fire can make removing the smell even tougher. With that said, it’s best to leave fire, smoke, and soot restoration to the professionals!

After you’ve called us and before you leave the home, please be aware of how much you’re moving around the house. Try to limit your movements because with each step or touch you can further embed soot particles into upholstery and carpets. This means that even though it might be instinctive to throw sooty towels into the washer or start washing your walls, you shouldn’t!

At SERVPRO® of Mecklenburg/Matthews, we have technicians who have the training, equipment, and several odor removal products to identify and efficiently eliminate these odors. Our technicians can identify not only the cause of the odor, but the conditions when smoke or a fire touched the surfaces of your belongings. This knowledge enables them to often remove the odor over time without a trace.

Successfully removing offensive odors can be a challenging task, so give us a call, and leave the job to us! We’ll take care of you.

If your home or business needs fire, smoke, or soot restoration or any of our services, we are here to help. You can contact us at any hour to learn more about our services or to report damages. Get in touch today to speak with our team regarding our services.

You Can Do More Than You Think to Protect Your East Mecklenburg/Matthews Home from Water Damage | SERVPRO® of East Mecklenburg/Matthews

6/7/2021 (Permalink)

Blue water droplets If you need help dealing with any damage caused by water, contact SERVPRO® of East Macklenburg and Matthews today.

Here’s a fact you might not know: One out of every 50 American homeowners will have to file a water damage claim next year.

That means if you need water damage help, you won’t be alone. Given the numbers, someone in your circle of friends, family members and coworkers will likely have to file a claim, too.

But have you thought about the things that can cause water damage? Storms, flash flooding and major appliance malfunctions are usually at the top of that list. But other things can cause water damage—namely heavy rains.

You can take basic precautions to lower your water damage risk. Thoughtful planning can actually go a long way toward protecting your home. Plus, most of the things you can do to protect your home are simple.

Cut Your Risk for Rain Damage

We see many water-damaged homes, so our team has in-depth knowledge of some of the ways water can damage a home. That means we can offer tips that can help you avoid it, too.

Here are some things experts recommend:

Understand the way your yard drains. Knowing how your yard drains around your home is key to protecting your home. If the water in your yard drains toward your home, then it’s time to chat with a landscaping expert. They can help you find ways to protect your yard.

Use native plants. The flowers and shrubs you choose can do more for your home than add to the curb appeal. Landscaping can help protect your home from water damage, especially if you choose native plants. Talk to a local expert about native plants or visit a native plant sale.

Explore sealing your roof. Experts estimate that almost 95% of damage is caused by water finding its way through gaps in your shingles, which can be prevented with this step. It’s definitely worth considering.

If you need help dealing with damage caused by water, fire or any other issue, we’re here to help you restore your home. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about us and how we can help you restore your home to its original state.

East Mecklenburg/Matthews Residents Can Get Quality Restoration Help Now | SERVPRO® of East Mecklenburg/Matthews

6/1/2021 (Permalink)

insurance document, pen and blue book sitting on black tabletop Contact SERVPRO® of East Mecklenburg/Matthews for your restoration needs. We will work with you to get things back to normal quickly.

Here’s a question for homeowners to think about. When you’re putting together your yearly budget, do you consider putting money aside in case a natural (or accidental) disaster strikes your home?

It’s a hard question. And it’s also one no one likes to think about answering. But it’s something you do need to think about because home damage is more common than you probably think.

Millions of Homeowners Every Year File Claims

The Insurance Information Institute has pulled together a lot of statistics that show just how common homeowner damage is.

For example, about one out of every 350 American homeowners will deal with a fire damage claim each year. Water damage claims will be filed by about one in 50 homeowners.

That translates to millions of American homeowners. Some of these homeowners will need to seek help from restoration professionals to restore their homes.

Overall, one in 20 homeowners will file a damage claim this year. That means if you know 60 people (through work, worship services or other community events), three of them might need restoration help this year.

So having a quality restoration team in mind now can make a difference for you or someone you love later.

Our Teams Have the Training You Need

We provide a high level of service in a few ways. They include our local availability, our 247 staffing, and the quality of technicians and equipment we offer. But its our highly trained expert technicians that set us apart.

Beyond the training offered by SERVPRO at a national level, our technicians earn valuable certifications through the Institute of Inspection, Cleaning, and Restoration Certification. This non-profit group provides an array of certifications to ensure restoration and cleaning technicians are able to use the latest proven techniques when restoring your home.

And when you choose your local SERVPRO, these restoration experts will take the knowledge they’ve gained through our intensive training programs and use it to restore your home.

If your home is damaged due to a fire or any other cause, you can always count on us for restoration assistance. We have teams who are available 247 in the event of an emergency. Contact us at any time. We are ready to help!

Indicators of Water Damage in Your Basement | SERVPRO® of East Mecklenburg/Matthews

5/28/2021 (Permalink)

grey basement with water damage SERVPRO® of East Mecklenburg and Matthews is a full restoration company. Our experts are on call and ready to help you determine the best course of ac

A basement is a versatile, utilitarian space for many homes. You can get creative and finish it up for extra living space or a mother-in-law apartment, you can turn it into a man cave or a she-shed or you can use it to store those old trophies from high school you just can’t bear to get rid of.

However basements come with a built-in risk, namely the risk of water damage. This is due to the fact that they are built into the ground and thus surrounded by moisture at all times. Even the healthiest home is prone to intake some of that moisture at some point.

While it’s not a guarantee that you’ll come up against this problem, it’s certainly more likely than not, and you should know what to look for regarding basement water damage. Below, we will look at some of the signs that water damage is present in your basement—should you realize you need further action, we’re right here to assist anytime.

What to Look for to Assess Water Damage

Unpleasant, musky odors. The water that gets into the basement could very well be clean water, but give it a little time to marinate and seep into the carpet, and it will begin to give off the familiar eau de basement. Many people assume this is just how basements smell, but that’s not the case. This smell will only arise when mold and mildew are present in the environment, a sure indicator that your basement is damp. Even if you can’t see mold yet, your nose is trying to tell you to find where water is coming in.

Flaking paint on masonry or walls. Yes, the paint can may say that it’s waterproof, but what that really means is that it will hold off the signs of a water leak longer than regular paint, but it will eventually give way, revealing an even bigger, built-up problem. If you’ve got bubbles and cracks, you’ve got a water issue.

Foundational cracks. Water damage over time can cause a fault line to form in your foundation. Cracks can show up in the floor, the ceiling or in your walls, and they often indicate that uneven pressure is being applied to your home’s structure, possibly due to a cracked foundation. Hairline cracks are no big worry, but if they become larger, they should be examined immediately.

If you notice any of these signs in your basement, let us take a look. Our expert water restoration technicians can help you determine what is causing these issues and how to treat it properly. Contact us today to learn more.

The Physical and Financial Impact of Water Damage From Hurricanes | SERVPRO® of East Mecklenburg/Matthews

5/19/2021 (Permalink)

satellite image of a large hurricane forming The impact of a hurricane is a serious event. SERVPRO of East Mecklenburg/Matthews are here to help with any cleanup and restoration.

Hurricanes are damaging in myriad ways. A storm of that size can dump 10 to 15 inches of rain in the area it impacts, causing devastating water damage to a swath of soaked business and homes in its wake.

We often see news coverage of physical damage, displaced families and sometimes sadly we even get reports of injuries and casualties. But when the news coverage ends, the reality of a future full of instability remains, and much of the lasting damage from a massive weather event is felt in the area of financial recovery from water damage.

Water Damage and Its Financial Impact Locally

The frequency of extreme weather events is taking its toll on many areas and industries across the nation, and North Carolina is no exception.

In fact, North Carolina has suffered the damages of 20 different hurricane disasters in the last 30 years with a financial impact that has amounted to at least a billion dollars each.

The greater Charlotte and Mecklenburg area alone has felt the effects of officially recorded hurricanes or tropical storms an average of every six years over the last century, with the latest as of this writing being 2020’s Tropical Depression Bertha, with a windspeed of almost 30 miles per hour and a diameter nearing 35 miles.

Financial Impact of Hurricane Water Damage Nationally

In 2018 and 2019, there were 28 climate and weather disasters with financial losses exceeding $1 billion (among them Hurricane Florence in North Carolina). This falls in line with the average from 2015–2019, which is 13.8 disasters of this same type and minimum impact annually, with an incredible $136 billion in damages.

Hurricanes alone accounted for over half a trillion dollars in damages between 1986 and 2015. Being a coastal state puts North Carolina in harm’s path often, relative to other states, so it’s imperative to take each hurricane season with the utmost care, and do what you can to maximize preparedness, in order to minimize financial, structural and personal losses.

Add to the financial losses the fact that floodwater carries waste and pesticides which can cause illness, and that it promotes the growth of mold and mildew, and you’ve got an incredible amount of risk from water damage in such massive storms.

If your home or business should sustain water damage from storms or floods, SERVPRO has local technicians on standby 24 hours a day for emergencies, and we’ll be on hand to make sure your restoration needs are taken care of. Click or call today to be find out how we can help when disaster strikes.