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Choose SERVPRO to Get You Back in the Dry | SERVPRO® of East Mecklenburg/Matthews

10/7/2021 (Permalink)

a room with major drywall repair being worked on We’ve got the experience and tools to handle any job. Contact SERVPRO of East Mecklenburg/Matthews to learn more.

Water damage is one of the likeliest issues you’ll have to deal with as a homeowner, statistically speaking. Almost a quarter of all homeowners insurance claims involve water damage, and water damage affects approximately 2% of all homeowners in the United States each year.

That may not sound like much on its face, but when you consider there are over 79 million owner-occupied homes in the U.S. (not to mention rental properties, etc.), that number starts to feel a little more threatening.

The odds are good you’ll come up against some form of water damage in your life as a homeowner, whether from a burst pipe or damaged water heater or something more ominous like a flood or natural disaster. If that time should come, we want you to know that you can trust SERVPRO to bring you through it and restore your home. When you call SERVPRO of East Mecklenburg/Matthews, you can expect:

Fast, local service. Your crisis is our crisis, so when you’ve got an emergency, you’ll find a team right here in the neighborhood waiting to help. We’re available 24 hours a day for emergency service, and we don’t simply say we’re “Faster to Any Size Disaster,” we back it up with every single call.

Top-notch care. The award-winning service of SERVPRO is a testament to the kind of care we provide for home and business owners nationwide, and it’s one of the reasons we’ve become the industry leader for restoration and recovery. When you call on us in a moment of emergency, you know you’ll be receiving the best care from the best team in the business.

Restoration as the first option. We have a restoration-first mindset when it comes to water damage, which means we want to help you keep as much of your original stuff as possible. Whether it’s carpet, furniture, clothing or even documents, we’ve developed methods for thoroughly and completely restoring many of the things that matter most to you. We’ll only replace what’s absolutely necessary, and you get to keep the assets and accessories you wanted in the first place.

When water damage hits home, we’re here to help. Contact your local SERVPRO team to see how we can help you get through a wet situation.

What to Do After Flooding Occurs at Home | SERVPRO® of East Mecklenburg/Matthews

9/20/2021 (Permalink)

a sofa floating in flooded waters in living room There are no shortage of things to do after a flood. Contact the SERVPRO East Mecklenburg/Matthews team to get your recovery underway.

There are types of water damage you can prevent. Clogged gutters, for example, can be nipped in the bud with occasional cleaning and debris removal.

But there are certain things you can’t see coming, and flooding is one of them. A major storm moves in and sits over your neighborhood for a while, and suddenly you’ve got waters rising in the basement or pouring in through the garage.

There are a few things you need to bear in mind when flooding occurs at home—things that could save you from injury and unnecessary damage. Let’s look at some important tips.

Think Safety First

Is it safe to stay in the house, or do you need to pack up and evacuate? If water is posing an immediate threat to you or your family, make the call and head out.

If water is encroaching into areas with electrical appliances, use extra care, or preferably, call a professional to help. Electrical accidents are among the most common dangers of flood management.

Watch your step and wear shoes fit for wading—you can easily injure yourself by slipping on intrusive water. Cleaning gear is also very important, especially if your flooding came from a storm or sewage backup.

If you’re moving items that have been soaked, use extra caution or ask for help. Water weight can greatly increase an item’s weight.

What to Do

Move wet items to a safe, dry place. Mop floors, safely remove electrical items and wipe excess water from wood furniture.

When it comes to carpet, you can prevent some further damage by removing any colored rugs, putting aluminum foil or wood shims under furniture legs and running your air conditioner to help dry things up.

For wet cushions and upholstery, move them to a dry place and prop them up on their sides to let gravity assist you with the drying process.

What NOT to Do

Don’t use household electrical appliances, and don’t try to use a standard vacuum to remove water. If water is in the ceiling, don’t use ceiling fans either.

Don’t leave wet fabrics to sit and soak. Hang them and let them drip-dry.

Don’t leave anything sitting on the carpet that may discolor it.

There are no shortage of things to do after a flood, and some of it may be more than you can handle. When flooding overtakes your life, contact us to handle the dirty work.

How Do Thunderstorms Form? | SERVPRO® of East Mecklenburg/Matthews

9/17/2021 (Permalink)

a large lighting strike in a dark stormy sky If thunderstorms should bring water or damage to your home or business, SERVPRO of East Mecklenburg/Matthews is your local expert in restoration

We experience thunderstorms regularly in the greater Charlotte area, and we know that they are a common (sometimes all too common) weather event. We might even look up into the sky or notice a drop in temperature and become aware of the impending possibility of a storm.

We often focus on the result of storms—flooding, heavy rains and water damage—but have you ever thought about what’s going in the atmosphere to actually cause one of nature’s most common weather exceptions? What are the atmospheric pieces that have to be in place to cause one?

Without getting too deep in the science, let’s take a look at the formation of thunderstorms.

How Storms Form

Ordinary thunderstorms, also called single cell storms, form when moist, warm air just above the earth’s surface rises into cold air in the atmosphere above. This causes the warm, rising air to cool, and when it does the moisture (or vapor) already present in the water condenses (shrinks and gathers in the air) and forms small water droplets.

The heavier cool air then lowers into the lower atmosphere, where it warms, rises, condenses and falls again. This continues to happen in a repetitive cycle called a convection cell, which eventually becomes a cloud.

When larger amounts of air and moisture collide, a larger convection cell can form and create a thunderstorm.

3 Stages of a Storm

Most storms form in a pattern of three stages:

The Cumulus Stage, described above as the formation of the formation of the convection cell. The warm air meets the cold air, and condensation begins.

The Mature Stage, where the cloud turns grey as more moisture condenses, and the condensed droplets become too heavy to rise anymore. They begin to fall, and we have ourselves a thunderstorm. The air moving within the clouds here also builds up an electric charge, and this (in a very simplified way) is why we get lightning.

The Dissipating Stage, in which cool, dry air that has been pulling rain down toward the ground (aka a downdraft) becomes stronger than the updraft of warm air, stopping the ability of droplets to form in the cloud. The cloud disappears from the bottom up, the sky clears and the storm is over.

There are lots more interesting details and several different types of storms, but we’ll let you search those out on your own for now. For now, remember:

*If thunderstorms should bring water or lightning damage to your home or business, SERVPRO is your expert friend in the restoration industry. Let us help you when disaster strikes. *

Preventing Kitchen Fires at Work | SERVPRO® of East Mecklenburg/Matthews

8/30/2021 (Permalink)

a couple of co-workers enjoying a colorful box lunch If a fire should get out of hand and cause damage to your business, SERVPRO of East Mecklenburg/Matthews is here to help

Offices in Matthews and Mint Hill are full of hungry people, just like anywhere else. When lunch or break time comes, the office kitchen gets busy—food gets reheated or cooked, leftovers and Lunchables are served and somebody always pretends they didn’t know you’re not supposed to microwave fish.

But kitchens in the workplace are a leading cause of commercial fires. In fact, the average number of office, hotel and restaurant fires started in the kitchen is a whopping 47%.

So aside from educating your team on workplace kitchen fire safety by showing them that one episode of The Office, what can you do and encourage to keep your workplace kitchen from becoming part of that unfortunate statistic?

Know your risks. This can vary from one workplace to another, but you should always be aware of environmental factors or specific things about your building that could come into play. Older buildings almost always have things like older wiring or less reliable sprinkler systems, which may need updating or regulation.

Check appliance cords. Faulty power cables are an easy cause of kitchen fires. Cables can fray or break down over time, exposing wire that can instantly cause a fire if an electrical short occurs. Don’t bother with electrical tape—if wire is exposed or cables are bent at sharp angles, replace them and prevent disaster.

Pay attention in the kitchen. Food should never be left alone while it’s cooking. Stovetops, microwaves and even toasters carry inherent fire risks and should always be used with caution in the workplace. And with any sign at all of burning, enact emergency measures.

Ensure proper cleaning. This isn’t fun by anyone’s definition, but it’s vital in keeping fires under control. Bits of food left behind in the microwave or grease on the stove can start blazes that can quickly grow into something devastating. So put regular cleanings on the calendar, and make sure any spillovers in ovens, stovetops or microwaves are dealt with in between.

Have regular fire extinguisher training. They seem simple, but many people may not know how to properly use handheld fire extinguishers. Teach employees the PASS method: Pull the pin; Aim low, at the base of the fire; Squeeze the lever firmly; and Sweep the nozzle from side to side.

Kitchen fires don’t have to be a danger. The old saying holds true: An ounce of prevention is worth a pound of cure. So make sure you’re following the recommended guidelines to minimize fire accidents in your building’s kitchen.

If a fire should get out of hand and cause damage to your business, SERVPRO of East Mecklenburg/Matthews is here to help. Call or click today to get in touch with your local technicians.

Residential Cleaning Services | SERVPRO® of East Mecklenburg/Matthews

7/6/2021 (Permalink)

Green vehicle Let’s be honest. Clean ducts aren’t necessarily at the top of our day-to-day priority list, but it’s important!

Let’s be honest. Clean ducts aren’t necessarily at the top of our day-to-day priority list, but it’s important!

The phrase “duct cleaning” usually refers to cleaning heating and cooling systems such as an air conditioning unit (HVAC) or ventilation. If these pieces of equipment are not properly installed or maintained, their parts can collect dust or pollen. If this occurs in a humid or moist environment, this material can be released into parts of the home. Breathing this in can cause health effects. Essentially, failing to maintain your ducts can lead to poor air quality in the home.

Don’t let that happen to you! Call SERVPRO® of Prattville for a duct cleaning.


  1. Our technicians have the skillset needed to give your home the detailed cleaning that it needs to look its best.
  2. We have the equipment and training needed to eliminate offensive odors from your home.
  3. An HVAC cleaning can help reduce the potential for mold growth.

If you need our services, you can depend on us. You can contact us at any hour of the day to learn more about our services or to report damages.

It’s Hurricane Season – Take Steps to Prevent Water Damage | SERVPRO® of East Mecklenburg/Matthews

7/1/2021 (Permalink)

SERVPRO storm graphic It’s hurricane season and one of the rainiest months is around the corner. Take steps to prevent and prepare for water damage to your property.

Hurricane rainfall presents opportunity for water damage to your property. Leaks and floods can cause damage to your property and require that you temporarily move out of your building while it’s restored. This presents a challenge as you want to get back to business as usual as soon as possible! Furthermore, severe leaks can lead to floods which can increase your risk of exposure to mold, chemical hazards, injuries, and more.

Fortunately, these inconveniences are preventable! Whether your water emergency occurs in an office building or big box store, it is imperative that you take measures to prevent leaks and damage to your property. Keep a look out for the following:

Damaged Windows

Water can seep through windows that aren’t properly sealed. This can cause mold build-up and damage to walls. Because caulk, the material that’s often used to seal windows, breaks down over time, be sure to have your windows resealed regularly.

Broken Pipes

Changes in pressure throughout the year and cold weather can cause pipes to break and burst. Although there are some tell-tell signs of this issue, such as water stains on walls or floors or an unpleasant and musty smell, detecting leaky pipes is challenging. With that said, it’s best to consult a professional to help determine whether your property has broken pipes.

HVAC Problems

Hurricane season often coincides with colder temperatures so we crank up the heat! However, ducts in the HVAC system can get worn out and damaged over time, especially during seasons like this, and cause leaks. For that reason, the system needs to be cleaned regularly and any water in it needs to be removed. Like broken pipes, it’s sometimes difficult to determine whether your HVAC system is causing a leak, so it’s best to consult a professional.

December is one of the rainiest months in Alabama and other regions of the southeast. With that said, it’s best to get ahead of the curve.

One of the best ways to get ahead is to create an Emergency Ready Profile. This is an immediate plan of action for how to restore your building after a disaster and get back to business. Additionally, we have 360 degree technology to document preloss conditions, including your equipment and where it was before disaster struck.

If want to prepare your business for future disasters, contact us today and we will help you create an Emergency Ready Profile.

Recovering at Your Business After a Disaster Strikes | SERVPRO® of East Mecklenburg/Matthews

7/1/2021 (Permalink)

black glasses and pen sitting on top of white insurance policy If your business is hit by a disaster, Contact SERVPRO of East Mecklenburg/Matthews. We are here to guide you through the process.

Careful planning and strategizing is a key part of being a business owner, both for all of your everyday business decisions and when it comes to emergencies. Disasters devastate businesses every single year, leaving many business owners confused and unsure of how and if they will be able to reopen. Through careful planning, you can mitigate quite a bit of this uncertainty.

When you are considering how a disaster could impact your business, the first thing to be aware of is safety. Plan ahead to make sure you and your staff will be safe when a dangerous situation arises, and then consider how you will recover if there is damage to your building. Your restoration provider, your insurance company and your customers will all want to keep in touch, and you will have many resources available to you from organizations for financial assistance.

Ensuring Your Business Can Recover From a Disaster

Make contact with your insurance and restoration providers. No two commercial insurance policies are the same, so getting in touch with your insurance provider quickly after damage occurs is recommended. The process of filing a claim will vary, but once you get the details settled with your insurance company, you should reach out to your restoration provider as quickly as you are able so they can begin working on the damages.

Give customers updates on your status. Because of social media, it is easier than ever to keep in touch with your customers in real-time—and after a disaster, you absolutely should. Consider providing updates on your reopening timeline and any options customers have for supporting you while you work to recover (i.e. purchasing gift cards, making online orders, etc.).

Consider all your options for assistance. While a disaster is always a difficult thing to endure, business owners do have plenty of resources available for recovery through the Small Business Administration. Their disaster loan program is quite possibly the biggest help, as it is easy to qualify for, offers flexible repayment solutions and provides financial assistance for a variety of post-disaster expenses incurred.

If your business has been damaged due to a disaster, we’re here to help. Contact us at any hour to report your damage or to learn more about our commercial restoration services.

East Mecklenburg/Matthews Business Owners Can Count on Us During the Pandemic and Beyond | SERVPRO® of East Mecklenburg/Matthews

6/28/2021 (Permalink)

a crew of SERVPRO employees in PPE gear walking inside commercial building If you need cleaning assistance at your business, we’re here. Contact SERVPRO® of East Mecklenburg/Matthews to learn more.

Did you know that we’re a locally owned and operated business?

That means we’re members of the Montgomery community, too. Our team is here to help business owners when they need us. We’re invested in helping our community thrive.

We understand that it takes planning, research and hard work to get your business going. And there’s even more to be done as your business opens and starts to grow.

But not every situation or circumstance can be controlled. For example, the global COVID-19 pandemic has changed how most of us interact with clients, add value and meet our customers’ needs.

Many businesses have already opened their doors again, and others have found new ways to work remotely or offer products and services digitally. Regardless of how you and your employees have decided to move forward, there’s help out there for you.

Tips to Help You Keep Working During the Pandemic

The good news is that many people (not just your loyal customers) are invested in helping you succeed. You can find great tools including more information about business loans and tips, advice, and more from sources you can trust.

Taking all the precautions you can to see that your business is clean and safe is important, too. That’s where we can help you.

We can help you get your space “Certified: SERVPRO Cleaned.” What does that mean? We’ll explain it to you.

It starts when we consult with you. We’ll use what we learn to create an individualized plan for your business.

Next, our experts will clean your space. They’ll use a high-level system to ensure you’re ready for customers to come back. Our teams work with proprietary EPA-Approved Hospital-Grade cleaning solutions. Plus, we use cleaning and decontamination standards directly from the CDC.

Finally, we’ll certify your space. And you can open your business with confidence.

If you need cleaning assistance at your business, we’re here. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about our cleaning services and how we can help you.

Why Does My Smoke Alarm Go Off at Random Times? | SERVPRO® of East Mecklenburg/Matthews

6/25/2021 (Permalink)

white fire alarm hang on interior ceiling Fire safety is of utmost importance, especially in the home. Contact SERVPRO of Mecklenburg/Matthews if you have any fire restoration needs.

Fire safety is of utmost importance, especially in the home. You know this, of course—nobody wants to see their home damaged or destroyed by a destructive blaze.

That’s why the proliferation of smoke detectors and home fire alarms in the last  a game changer. alarms are getting smarter,And whihalf-century has been suchle yes, smoke alarms are getting smarter, and we have more ways to interact with them, they may still periodically produce a false alarm in the night, waking you from that dream you love so much—you know the one.

So what causes these false, “nuisance” alarms?

Traditional alarms have several causes of false triggers, from the organic to the electrical.

Several of these involve the sensor being covered by one thing or another. Dust from drywall, construction or seasonal use of the furnace can cover the sensor and trigger an alarm—even insects can get into the sensor chamber and cause an alert.

Power interruptions or loose electrical connections can also send your smoke alarm into temporary emergency mode, as can applying a large electrical load to the circuit in which the alarm resides (that’s why the alarm goes off while you vacuum or dry your hair).

Finally, poor location can trigger alarms—if your alarm is too near a bathroom, a cold air return or heat-producing appliances like ovens and furnaces, it may occasionally cry wolf because of humidity or combustion particles.

The bottom line of all this is that, while you may occasionally experience a false or nuisance alarm at your home, the benefit of knowing you have a singularly focused technology working for you at all times to prevent fire loss far outweighs the annoyance of an infrequent beep in the night.

Maintain your fire and smoke alarms, upgrade to newer technology, keep the batteries fresh and rest easy at night—most nights, anyway.

At SERVPRO, we know not every disaster can be avoided, even with the best preparation or technology. Call or click whenever you need us.

Odor Removal after Fire Damage | SERVPRO® of East Mecklenburg/Matthews

6/14/2021 (Permalink)

yellow, orange, and red flames on the stove Fire damage can leave behind an awful smell that affects your belongings. Click here to learn the best practices to avoid fire damage.

One of the most troubling side effects of fire damage is the smoky odor it leaves behind. Why does smoke seem to stick to everything it touches? Smoke particles are tiny and can easily embed into porous materials like carpets, furniture, fabrics, books, and even paint which are, unfortunately, very common to our homes. Furthermore, certain materials, like plastics, that burned in the fire can make removing the smell even tougher. With that said, it’s best to leave fire, smoke, and soot restoration to the professionals!

After you’ve called us and before you leave the home, please be aware of how much you’re moving around the house. Try to limit your movements because with each step or touch you can further embed soot particles into upholstery and carpets. This means that even though it might be instinctive to throw sooty towels into the washer or start washing your walls, you shouldn’t!

At SERVPRO® of Mecklenburg/Matthews, we have technicians who have the training, equipment, and several odor removal products to identify and efficiently eliminate these odors. Our technicians can identify not only the cause of the odor, but the conditions when smoke or a fire touched the surfaces of your belongings. This knowledge enables them to often remove the odor over time without a trace.

Successfully removing offensive odors can be a challenging task, so give us a call, and leave the job to us! We’ll take care of you.

If your home or business needs fire, smoke, or soot restoration or any of our services, we are here to help. You can contact us at any hour to learn more about our services or to report damages. Get in touch today to speak with our team regarding our services.