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Common Causes of Commercial Roof Damage | SERVPRO® of East Mecklenburg/Matthews

6/17/2022 (Permalink)

a white wooden ceiling showing signs of water damage from a leak Let SERVPRO® of East Mecklenburg/Matthews help your business take measures to reduce the time that your company is closed after a disaster

What may seem like a minor leak on the ceiling from the attic or roof, may actually be a much larger problem waiting to sprout up. Water damage can cause rotting and make your roof more susceptible to leaks and damage in the future.

Other signs of roof water damage can include cracking, gutters clogged with insulation, and more. Because of this, it’s important to know how to tell if your building has roof damage and how to find its true extent.

Here in North Carolina, we see all kinds of natural disasters from flooding to hurricanes to the general thunderstorm that can still do hefty amounts of damage. Being closer to sea level also means that we are at a greater risk of flood damage than a lot of Americans.

According to data gathered by FEMA, on any given day, over 14,000 people will be affected by a water damage emergency in the United States. In addition, the cost of flood damage has quadrupled since the year 2000, showing that our risk of damage is greater than ever.

This information will hopefully help you solve and prevent the causes of roof and water damage in your business:

Finding the Leak

A leaking roof can often lead to water damage in the ceiling, attic or floors below where the water is entering. The first step to preventing serious water damage from leaks is to find where it’s coming from.

If the leak is a singular spot, it’s a good indicator of the location of damage to the roof. However, if the leak is spread out over multiple spots or on a line in the ceiling, the damage could be extensive.

Causes of Roof Water Damage

Whether the damage is minor or major, it’s crucial to know how and why your roof is leaking. There are a variety of potential causes that come from both the outside and inside of the building.

Exterior causes can include cracked flashing, broken shingles, clogged gutters or the loss of granulation on your shingles or roofing material due to extended use and degradation.

Interior causes are usually one of four options: improper installation of skylights or roofing material, condensation in the attic, rotting wood around the frame, or water coming in through a ventilation shaft or chimney.

It’s important to be aware of where the damage is coming from. That way you can best figure out how to handle the cleanup, and you’ll know who to call for the restoration.

Prevent Roof Water Damage

The best advice for preventing possible water damage due to a roof leak is to simply maintain the quality of your facility roof and surrounding areas. A professional roofing contractor can officially inspect the integrity and fix missing or damaged material while analyzing any future risks of damage.

Aside from hiring a professional, there are simple actions you can take to help prevent damage from happening on your business’ roof, such as avoiding limbs and debris from falling onto the roof by trimming any overhanging trees, and cleaning off any excess debris from the roof regularly.

Additionally, it’s a good idea to routinely inspect both your downspouts and gutters to prevent any clogs and overflow of water onto the roof. Your gutter system is actually one of the most important parts of your building when it comes to preventing roof damage.

Gutters direct literal tons of water off of your building that would otherwise add extra stress to your building’s structural integrity. It is a good idea to have your gutters cleaned at least twice per year, ideally in the spring and fall.

If you do unfortunately experience damage to your business’ roof or any other part of the facility, call the professionals. We offer availability day or night so that we can always be there right when you need us to be.

If you have experienced damage to your business or want to learn more about our commercial damage restoration services, contact us today. We’re here to act fast, 247.

Simple Ways to Help You Plan and Prepare for Fires | SERVPRO® of East Mecklenburg/Matthews

6/3/2022 (Permalink)

a burnt toaster sitting on a white wooden table Having a team on your side after a disaster can help relieve stress. SERVPRO® of East Mecklenburg/Matthews is here to help when a fire strikes.

The amount of home fires that we see in our country continues to rise year after year. Even though wildfires are becoming increasingly common in new regions, houses are being built with materials that are more flammable than ever before. Things like carpet, fabric furniture and insulation all add fuel to the fire.

As mentioned before, wildfires continue to expand their reach around the country, but the highest risks in North Carolina are actually in our homes. Cooking is the most common cause, but other appliances like dryers and water heaters can also spark flames when you least expect it.

Fires also spread the damage faster than most other disasters, with the ability to double in size every 60 seconds, so you may only have two minutes to escape when your home is ablaze.

How You Can Be Ready

Understanding that some areas of your home are more at risk than others can give you a good place to begin your preparations. Any room with heating elements or major appliances should be kept clear, allowing for proper airflow for when things heat up.

Additionally, make sure that you never leave the oven, stove or any candles/incense lit or turned on, as these cause nearly one-fifth of home fires.

Fire Detection

As is the case with all disasters, recognizing when and where they’re taking place can help you stop them in their tracks or escape if needed. With the average cost of home repairs after a fire being over $17,000, it’s important to act fast when they happen.

By utilizing fire detection devices, you can have an early warning before the problems escalate.

Smoke alarms are proven to prevent further damage and loss of life from fires, so having proper coverage in your home is crucial. Make sure there are detectors on every floor, including the attic, and in every bedroom and kitchen to have complete home coverage.

Fires can also release carbon monoxide, which is an invisible and odorless gas that can be extremely dangerous for humans and animals. Installing carbon monoxide alarms in various parts of your home can alert you when you may be in danger.

Escaping a House Fire

When fires do sprout, leaving your home and calling the fire department is the only safe option. We often find ourselves panicking during a fire, so it’s important to establish a fire escape plan for you and your family

The first step in developing an emergency plan is to gather the members of your household and draw the layout of your home on a piece of paper. Then decide on the best and most easily accessible exits, looking at all of the potential fire hazards in your home.

If you have a multi-story home, investing in fire escape ladders for the upstairs bedrooms can be a real lifesaver if people were unable to use the stairs.

The best exits will be on the ground level, either through a window or door that isn’t close to a major fire risk, as these can be blocked during an emergency. The plan should account for everyone that may need assistance escaping, and have everyone outside within two minutes.

Once your plan is ready for action, run through a few tests with your family members to ensure that things flow smoothly. Taking these steps and following the right safety precautions can help you reduce your home’s risk, and know the next move for when fires break out.

If you have experienced fire damage or want to learn more about our fire damage restoration services, contact us today. We’re here to act fast, 247.

Ready Your Business for a Fire Emergency | SERVPRO® of East Mecklenburg/Matthews

6/2/2022 (Permalink)

a large building fire trying to be put out by a firefighter at night Having a team on your side after a disaster is a big relief. SERVPRO® of East Mecklenburg/Matthews is your local commercial restoration expert.

When it comes to commercial emergencies, it is important for all employees of a company to be on the same page. Not only does a lack of preparation endanger your employees, but it also jeopardizes your entire business. The consequences of not being prepared for an emergency can be detrimental to your East Mecklenburg/Matthews business.

According to FEMA, 40% of businesses do not reopen following a disaster. Preparing your company for disasters such as fires before they occur can reduce your risk of damage. (Having a partner like SERVPRO on standby to repair your property if a fire breaks out can also help your business stay on track!)

Here’s how you can ready your business for a fire:

Install smoke alarms. Smoke alarms are one of the most effective investments in fire prevention. And yet smoke alarms were not present in 52% of major business fires, according to one study. Having functional smoke alarms throughout your business could alert your employees to a fire before it wreaks havoc.

Watch out for fire hazards. Inspect your workplace for potential fire hazards such as cables, flammable objects such as paper, overloaded extension cords and electric appliances. Communicate these hazards to your staff and establish rules to ensure that all appliances and other devices are used as intended. A property clear of fire hazards can lower the chance of accidental fires within your company.

Preserve important documents. Be sure to back up data like customer information, financial records and registration data. Keep your data in a secure location like a fireproof box or digitize your documents and store them safely online. Businesses that have a backup plan are more likely to recover after an emergency.

Who Do I Turn to if My Business Suffers Fire Damage? SERVPRO understands that not all crises can be avoided and that damage can occur even when precautions are taken. If fire damage ruins your business, we can repair any damage caused by the flames and the efforts to extinguish them. When it comes to running a business, time is money, which is why we offer 24-hour emergency services to begin restoration as soon as possible.

Our team works with advanced equipment to repair, rebuild and deodorize your business property after a fire emergency. We have the tools to effectively restore your business and have it back up and running in no time.

There is never a convenient time for a fire damage emergency in the workplace. If your business experiences a fire, count on your local SERVPRO to restore it to pre-fire condition.

How SERVPRO® Can Help You Through Any Disaster | SERVPRO® of East Mecklenburg/Matthews

6/2/2022 (Permalink)

a person wearing a yellow raincoat trying to call for help on cellphone No matter how severe the disaster, SERVPRO® of East Mecklenburg/Matthews can supply you with a top-notch disaster plan.

Each year, natural disasters destroy homes and businesses all across the world, costing countries millions of dollars to repair. Weather disaster incidents cost the United States alone more than $1 billion in economic losses in 2021.

Weather disasters can leave you in the dark, wondering where to begin and who to turn to. When a disaster strikes the community, it’s critical to know who you can rely on for home or business restoration if you’ve suffered a loss. We can help you overcome any form of loss, no matter when you require our services.

Wondering what sets us apart from competitors? Discover the SERVPRO difference:

Experience in Every Area of Restoration

 Tragedy can strike your property when you least expect it, so you should prepare for any unforeseen disaster in your Matthews home. SERVPRO has experience with all types of property damages, whether it’s flood damage, mold growth or the aftermath of a house fire. We’ll evaluate the damage and devise a strategy to restore your house or business to preloss condition.

A Team of Highly Qualified Technicians

When it comes to restoration, you’ll want a skilled staff on the job. Our crew undergoes initial and continuing training through certification programs and education classes to equip them with the knowledge and skills required to remediate homes and businesses.

No matter how severe the disaster, our SERVPRO staff can supply you with top-notch disaster repair. This is even the case when you need a combination of restoration types, such as both fire damage restoration and water damage restoration after a fire.

Advanced Restoration Technology & Techniques

As technology advances, so does SERVPRO! We are always perfecting our equipment and techniques in order to provide you with rapid and dependable cleanup services.

Our specialized equipment can clean up the aftermath of a house fire by removing any remaining smoke or soot. When dealing with water damage, we can extract and dry your property promptly with our equipment to prevent further damage. We can deodorize, sterilize and disinfect your goods and property after a tragedy to make it as good as new!

24-Hour Emergency Services

When your home or business requires restoration, you should act fast! Mold can grow quickly after water damage or a leak, for example, so disasters demand a quick response. We are available to you 24/7, guaranteeing that your emergency is resolved as soon as possible.

When disaster leaves you questioning who to turn to, the answer is simple: SERVPRO is the company to call. No matter the size of the disaster, we have the technology, team and time to perform the restoration services you require.

When disaster strikes, quick action is essential for proper restoration. Contact SERVPRO for help navigating the aftermath of any damage!

Your Next Steps After Spotting Mold in the Workplace | SERVPRO® of East Mecklenburg/Matthews

5/25/2022 (Permalink)

vent covered in dust Don't let mold slow your business down. Contact SERVPRO® for all your mold remediation needs.

You were looking for something in the storage closet at your office when you smelled something that was just “off.” Then you looked down and saw the tell-tale green hue of a patch of mold. What now?

While there’s no existing OSHA standard related to mold in the workplace, it’s still important to get it cleared out as soon as possible. If you spot it—or smell it—get in touch with our team of experts. We’ll immediately get to work.

The Difference Between Mold Removal & Remediation


When you see mold, you might naturally think it needs to be removed. But the reality is that “mold removal” is a bit of a misnomer. Mold spores are found nearly everywhere, both indoors and out, so it’s not possible to fully eradicate them.

That’s why SERVPRO of East Mecklenburg/Matthews offers mold remediation. Our remediation process is guided by expertise in how mold and mold growth work—eliminating the causes of mold infestation and containing the mold that’s present.

What Happens When You Call Us About Mold

The first step in our mold remediation process is for you to get in touch with us! We’re available 24/7, 365 days of the year for a reason—prompt action is important.

Once you’ve gotten in touch with us, a technician will come out to inspect your business and conduct a mold damage assessment. This step helps us determine the steps that follow.

Step 3 is to contain the existing mold. This minimizes the risk of mold spreading into other parts of the room or beyond, and it also limits the amount of time people are exposed to mold.

From there, we’ll filter the air in the space, remove mold and mold-infested materials, and focus on cleaning the contents of your office space.


If mold growth in your business was spurred by water damage, we’ll also work with you to determine water damage restoration needs. This comes first in many cases, since the presence of any amount of water, including invisible moisture, can keep mold growing.

Ready to put our mold remediation process into action? Get in touch today to get help from a team of experts.

We Act Fast, Because Minutes Matter | SERVPRO® of East Mecklenburg/Matthews

5/25/2022 (Permalink)

fire and water damage in a warehouse In the aftermath of a disaster, every second counts. Call SERVPRO® of East Mecklenburg/Matthews for all your water, fire, and storm damage needs.

When disaster strikes, it can be overwhelming. Whether you’re faced with the effects of a storm, a fire or a plumbing leak, you may struggle to determine what to do next.

But we can tell you what your next move after a disaster should be—get in touch with SERVPRO of East Mecklenburg/Matthews via our 24/7 Emergency Line.

When we say that we’re available 24/7, 365 days a year, it’s more than a catchphrase. It’s a promise. We know that damage left sitting for any length of time can lead to more damage. Prompt action is essential.

Our ability to quickly jump into action and start your restoration project is a big part of what sets us apart from our competitors. We don’t delay. Here’s why:

When Water Damage Lingers…

Standing water in a home is a no-go. When water starts to infiltrate your property, whether due to a leak in the roof, a hole in a plumbing hose or storm damage opening up a window, it needs to be removed quickly.

As water hangs around, excess moisture does, too. This moisture, even though it may not be visible, creates an ideal breeding ground for mold. Your water damage could quickly lead to mold damage and additional costs.

It doesn’t take long for this to happen, either. Within 24 to 48 hours after water goes where it doesn’t belong, mold can pop up.

When Fire Damage Isn’t Cleaned Up…

You might think the aftereffects of a fire wouldn’t worsen after the flames are put out. But when it comes to a fire, the flames can sometimes be the least of your worries.

After a fire, you’ll not only see visible scorching and damage from the fire itself, but in many cases, you’ll have multiple kinds of damage. Fires leave behind lingering smoke that can permeate into the walls, noxious odors from the fire itself and chemicals used to fight it, soot that coats walls and belongings, and even water damage from the firefighting effort.

The faster you act, the less impact those damages can have. It’s easier to clear out odors, smoke and soot residue, and water when you start the process quickly.

When Storm Damage Isn’t Repaired…

What about when storms strike? You might think the potential for damage is over after a storm moves through, but that isn’t always true.

If your house is damaged in some way by a storm like these that passed through just southeast of Charlotte in April 2022, you may have things like broken windows, doors off their hinges, nonfunctional gutters or roof tears. All of these have the potential to lead to additional damage, because the normal job of those items is to keep the outdoors outside.

When they’re broken in some way, the outdoors can quickly creep inside. This can allow rain or puddling water inside, and it can also allow for creepy critters to infiltrate the home.

Waiting to repair storm damage can also put you at increased danger if another storm comes through our area.

When you need us, we’re here to help. That’s the SERVPRO difference. Get in touch today to get help from a team of experts, day or night.

What Actions Should You Take After a Major Storm? | SERVPRO® of East Mecklenburg/Matthews

5/19/2022 (Permalink)

dark clouds forming a storm cell of rain In the unfortunate event that your home has sustained damage, you can count on SERVPRO® of East Mecklenburg/Matthews to help.

While it’s always important to prepare yourself and your home before a storm arrives, that option sometimes gets forgotten or neglected, so knowing what to do afterward is crucial. A lot of homeowners feel helpless after a natural disaster, but you can avoid that by having a good plan.

In North Carolina, we are no strangers to extreme weather. Between hurricanes, thunderstorms, flooding and the occasional snowstorm, we see our fair share of disasters around here. However, extreme weather is putting people all over our region at risk, with over 30 million people at risk of storms every day across the southeastern United States.

The procedure of handling storm aftermath will depend primarily on if you were forced to evacuate or if you sheltered in place. Regardless of your specific situation, here are some basic steps to take after you face extreme storms.

Take Proper Safety Precautions

If you are back at your home after the storm, it’s important to check with local authorities and news for updates around your area.

Those resources will help you identify any dangers that you may face if you have to travel or leave the property. This would include things like fallen trees or power lines, washed-out roads, flooding, and extensive debris that may be strewn about the city.

Additionally, if your home itself has suffered damage, be extremely cautious when maneuvering around inside or moving things around. The structural integrity of your house could be compromised, and if so, could put you at risk of personal injury.

Also, be aware of any damaged trees around your land, which often take significant damage during storms and can fall over hours or days after it has passed.

Attempt to Rescue What You Can

As long as your home is safe to move around in, it’s a good idea to collect any personal items that are savable. For example, when homes sustain heavy flooding, any item that can be damaged from contact with water should be moved to a higher location, or out of the home altogether.

Don’t waste all of your energy trying to move every single item though, assessing the totality of the damage during this step is also important. Take photographs with your cellphone for later, and write down the estimated cost of any items you notice are substantially damaged.

Many people believe that flooding is exclusive to the coasts, but there are more than 450,000 at risk of flooding in the inland part of North Carolina alone. Don’t underestimate your risk of damage, and be sure to pay attention to your local emergency alerts when storms are coming.

Check Your Water Quality

Without receiving the go-ahead from your local government, it’s highly risky to drink from your home’s water. Many times during storms, cities’ water supply will be compromised from storm damage, and can even contain sewage with enough destruction to the pipelines.

When you do leave your home, be sure to buy nonperishable foods and plenty of bottled water until you’re sure that the water at home is safe.

Call the Experts

In the unfortunate event that your home has sustained damage, it’s critical to act immediately to get the best results. By choosing SERVPRO of East Mecklenburg/Matthews, you’ll be guaranteed a quick response time, allowing us to get you back in your home as quickly as possible.

If you discover storm damage to your home or business, you can count on SERVPRO to handle the restoration. We’re here 247 to spring into action—get in touch with us today.

The Types of Damage a Fire Can Cause | SERVPRO® of East Mecklenburg/Matthews

5/16/2022 (Permalink)

interior view of heavily fire damaged hallway of home If you have any smoke/fire damage as a result of a house fire, SERVPRO® of East Mecklenburg is here to help.

When you think about a fire occurring in the home, you probably think about damage caused by the actual flames. That’s totally logical—those bright red/orange flames are a visible indicator of fire and quite scary to see.

But in many cases, the damage incurred by houses due to a fire is multifaceted. What do we mean by that? Read on as our team at SERVPRO® of East Mecklenburg/Matthews offers an explainer.

Not All Fire Damage Is Directly Flame-Related

When a fire occurs, the flames can quickly eat up surrounding materials. After all, nearly everything in the home is flammable. When a fire sparks due to a combustion of high temperature, oxygen and a fuel source (like plastic or wood), it keeps burning until one of those factors is missing.

That means it can use many of the materials in your house, including things like curtains, wallpaper, clothing, blankets and even the structure of your walls, as fuel. That fire damage to a home is quite obvious.

But there are other types of fire-related damage, too. They can be equally destructive and require prompt restoration.

If a fire occurs in your home, your home may also be damaged by:

Smoke. Anytime a fire occurs, smoke is a byproduct. When fire sparks inside your home, smoke can pervade all areas of the house, leaving behind a strong and persistent odor. It can also stick to surfaces in the home, causing certain materials to discolor.

- Soot. When a fire is extinguished, soot is a natural byproduct. If you’ve ever built a campfire or used your fireplace, you’re familiar with this substance. It’s a fine black powder that seemingly sticks to everything. After a fire, soot can bind to your walls and other structures in your home, as well as your possessions.

- Water. Why on earth would there be water damage after a fire? Well, just think about it! When a fire is extinguished, large amounts of water are usually involved. After a fire, especially a major fire, standing water may be left all around your home. Water has to be cleaned up quickly, because standing water can cultivate mold within 48 hours.

- Chemicals. Extinguishing a fire may also involve some type of chemical, especially if a fire extinguisher is used. These chemicals can cling to the surfaces in your home and cause resulting damage.

When fire strikes, the SERVPRO team has all the bases covered. Get in touch today to get help from a team of experts for all types of fire-related damage.

How Cleaning Your Gutters Can Help Prevent Storm Damage | SERVPRO® of East Mecklenburg/Matthews

5/16/2022 (Permalink)

view of brown roof and white gutter showing signs of cleaning needed to gutters Storm damage can occur when you least expect it. SERVPRO® of East Mecklenburg/Matthews is available 24/7 to assist you with any repairs.

Spring has sprung, and the time for spring-cleaning is here! Yes, we know—it’s something many homeowners don’t look forward to.

But we aren’t here to talk about dusting your living room or deep-cleaning the curtains. Instead, we’d like to talk about a way that you can do some spring-cleaning and home maintenance all at once.

That’s right, you can kill two birds with one stone. In fact, with this particular spring-cleaning to-do, you can actually knock out three birds! We’re talking about cleaning the gutters.

By taking some time to clean the gutters this spring, you’ll not only improve the appearance of your home, but you’ll also help protect it from wear and tear and may even prevent storm damage.

What to Know About the Gutters
You might not think about your gutters much. But when it comes to storms, the gutters can be one of your home’s biggest defense mechanisms.

That’s because gutters are designed to take rain and storm water off the roof and away from the structure of the house. Even if there’s only a trickle of rainfall (not the downpours we’re accustomed to here in the Charlotte area), as the rain falls onto the roof, it merges together and can create a surge.

This surge of water can have disastrous consequences for your roof and for the structure of the house, planting (and leaving) water in places it doesn’t need to be.

Gutters take that water and redistribute it, carrying it out into the yard and away from the house foundation.

Why You Need to Clean the Gutters
If you never clean out your gutters (or rarely do, anyhow), you’re setting your house and property up for damage. You may not notice the effects of clogged gutters when it’s only lightly sprinkling, but when we’re under a flood watch or when a storm occurs, that gutter clutter can wreak havoc.

As leaves, sticks and other debris get trapped in the gutters, it narrows the path for water to travel to escape from the roof. Over time, it can entirely cut off the flow of water, causing that water to sit where it is—resulting in roof leaks, other roof damage and structural damage as the water seeps down in the soil along the home’s foundation.

That’s an insidious kind of storm damage, one that you have the power to stop before it starts! Regularly clearing out the gutters can help give even excessive rainfall a safe passage down to the ground, protecting your home and your possessions.

Despite our best precautions, sometimes storm damage still strikes. If your home was damaged by a storm, we’re here to help make it “Like it never even happened.”

What to Do After a Fire | SERVPRO® of East Mecklenburg/Matthews

5/11/2022 (Permalink)

a couple embracing each other looking towards burnt house If you have fire damage in your home, you can count on us for restoration assistance. Contact SERVPRO® of East Mecklenburg/Matthews to learn more.

When a fire strikes, it can quickly feel overwhelming. Whether your fire was small—affecting only the stove, for example—or large, you may have many thoughts going through your head and concerns in your mind.

That’s why it’s a good idea to brush up ahead of time on what to do if a fire ever occurs. Knowing the steps to take after a fire help you take quick action in a calmer manner than you might otherwise.

Here’s a checklist of what to do if a fire occurs in your home:

  1. Get out and stay out. This might seem self-explanatory, but it’s so important. When a fire sparks and can’t be quickly extinguished with a fire extinguisher or other mechanism, you need to escape from the building. Once you’re outside, don’t go back inside until the fire has been put out by professionals and it’s deemed safe to do so.
  1. Don’t turn the power on. The electrical system can be easily damaged during a fire, so it’s important to have it assessed by an electrician or other expert before using it again. The same goes for gas if any appliances are gas-powered.
  1. Get in touch with your insurance provider. In your initial contact, you’ll simply alert them that a fire has occurred and they can outline next steps for you. This will likely include carefully documenting fire damage.
  1. Photograph and make notes about damage. As noted above, this will be important for insurance purposes. Carefully document all damage related to the fire, including damage due to the actual flames, as well as damage related to other factors, such as soot, smoke or even the water used to extinguish the fire.
  1. Find a safe place to stay. In many cases, your home may be uninhabitable after a fire. You’ll want to find a place to stay for a few days or even longer. Consider the needs of all your family members, including your pets.
  1. Get in touch with a restoration provider. It’s a good idea to establish a relationship with a restoration provider, like SERVPRO® of East Mecklenburg/Matthews, before disaster strikes. When a fire occurs, you can reach out to us immediately—we’re available 24/7 to get your restoration project started. We can help you out with many of the items listed above, including assessing your home, documenting damage and even working with your insurance provider.

Dealing with the after-effects of a fire in your house? We’ve got you covered! Get in touch today to get help from a team of experts.