SERVPRO of East Mecklenburg / Matthews Employee Photos

Bruce Bowen

Bruce took over the family business in 2004 in the role of President. Since 1977, the Bowens have been expanding their franchise number along with the capabilities to service many local municipalities. One of 13 National Disaster Recovery Teams is centered here where Bruce sits in the key role of oversight and management. This Extreme Team is outfitted to cover any natural disaster or a single event in the U.S. at a moment's notice. These large commercial restorations have resulted in the franchises reaching top volume production year after year. Bruce has worked his way up and has attained IICRC Certifications along the way. Some are WRT (Water Remediation Technician), FSRT (Fire & Smoke Remediation Technician), ASD (Applied Structural Drying), CDS (Commercial Drying Specialist), and AMRT (Applied Microbial Remediation Technician.)

Brian Bowen

Brian is the operation force that drives the service end of the SERVPRO franchises. He has been an integral part of the family business for quite a few years. He runs the day-to-day operations of five SERVPRO franchises. He is deeply committed to providing the best and fastest service possible to a local community fire damaged home or a large commercial Extreme Team response on the other side of the country. His job knowledge is extensive as demonstrated by his many qualifications. He is IICRC Certified in JFSRT (Journeyman Fire & Smoke Remediation Technician), JTC (Journeyman Textile Cleaner), CCT (Carpet Cleaning Technician), and Health & Safety. He also has IICRC Certificates for ASD (Applied Structural Drying), AMRT (Applied Microbial Remediation Technician), WRT (Journeyman Water Remediation Technician), NADCA and Lead Renovator Certified.

Chris Razook, General Manager

Chris Razook is the General Manager of SERVPRO of East Mecklenburg / Matthews. 

Austin Smith, Production Manager

Austin Smith is a Production Manager with SERVPRO of East Mecklenburg / Matthews. 

Scott Gainey, Production Manager

Scott is a Production Manager at SERVPRO of East Mecklenburg/Matthews.  He has been with SERVPRO for 10 years and has various IICRC and industry related certifications.  He is a Navy Vet, who has worked with SERVPRO for the last 10 years performing Fire, Water and Mold remediation jobs and construction projects.  He has worked with the Red Cross and enjoys anything to do with the outdoors.

Rachel Raven, Office Manager

Rachel joined the SERVPRO team in June of 2020, as an Office Compliance Coordinator.  She has an 18-year background of customer satisfaction, quality assurance, and leadership roles.  Rachel looks forward to applying her experience to ensuring the highest level of customer satisfaction and upholding the SERVPRO brand.  In her free time, Rachel loves spending time with her husband of nine years and their three children. 

Sarah Thevenin, Office Administrator

Sarah is the Office Administrator at SERVPRO of East Mecklenburg/Matthews.  She has a Bachelor’s Degree from Marshall University in Business Administration & Healthcare Administration.  She enjoys spending time with her family and staying involved with local Charities, such as the Humane Society of Charlotte, Ruth’s Memorial, Operation Christmas Child and Shining Hope Farms are really important.  She also enjoys watching and attending sporting events and concerts and anything outdoors.

Betsy Bowen, Business Development Representativ

Betsy is a Business Development Representative at SERVPRO of East Mecklenburg/Matthews.  She has had a range of experience in leading or owning several successful SERVPRO franchises over the last 25 years, and has earned several industry certifications.  Betsy has a degree in Early Childhood and Elementary Education and is involved in many community organizations.

Jenea, Mitigation Technician

Jenea is a Production Technician at SERVPRO of East Mecklenburg/Matthews. She earned an Associate of Applied Science Degree in Criminal Justice. She also has a background in heavy equipment operation, customer service and quality control. Things that keep her busy are being a cheer mom to her children and helping out in the community during the holidays.

Lamar, Mitigation Crew Chief

Lamar is a Production Crew Chief at SERVPRO of East Mecklenburg/Matthews. He has training in environmental inventory control and has a bachelor’s degree in Education. He is a member of Alpha Phi Alpha Fraternity, Inc. and donates time to various community organizations. He enjoys spending time with his family and his hobby is graphic designing

Antonio, Mitigation Technician

Antonio is a Production Technician at SERVPRO of East Mecklenburg/Matthews.  He received a bachelor’s in Political Science from North Carolina Central University.  He also has several years of experience in construction industry.  He enjoys giving back to his community by donating his time to local organizations. 

Lonnie, Mitigation Technician

Lonnie is a Production Technician at SERVPRO of East Mecklenburg/Matthews.  He is an army veteran and has a background in Demolition and heavy equipment operation.  He also is involved in community service and enjoys playing sports.

Corey, Mitigation Technician

Corey is a Production Technician at SERVPRO of East Mecklenburg/Matthews.  He has a background in construction.  He donates his time to the Humane Society.  He is a serious Movie Buff and Gamer.

Justin, Mitigation Technician

Justin is a Production Technician at SERVPRO of East Mecklenburg/Matthews.  He has a background in managing controlled inventory.  He has donated time to various animal care programs and spends time reading and writing.

Marquise, Mitigation Technician

Marquise is a Production Technician at SERVPRO of East Mecklenburg/Matthews.  He has a specialty in demolition.  He has a passion for his family and friends and works with special needs programs within the community. 

Brenda, Mitigation Technician

Brenda is a Production Technician at SERVPRO of East Mecklenburg/Matthews. She has been with SERVPRO for 3 years and has been trained in all the different areas of production. Her hobby is working in her garden and she loves to spend time with her family and dog. She enjoys spending time cooking and riding her bike.

Jonathan, Commercial Business Development

Jonathan is a Commercial Business Development and Key Account Manager for SERVPRO of East Mecklenburg / Matthews.

Jonathan’s SERVPRO career began managing one of four storm sites as the Storm Coordinator for SERVPRO. In 2018, in his first year he successfully managed thirteen catastrophic events exceeding $38M in total revenue. 

With 15+ years of financial services management experience and more than 10 years of experience in the retail sector, Jonathan understands what businesses need. He is already serving our clients well.

In his free time, Jonathan values giving back to the community. He is an active member of the National Kidney Foundation. He enjoys spending time with family, golfing, traveling, and going to the beach.