Recent Why SERVPRO Posts

We are Cleaning Experts

4/1/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO East Mecklenburg / Matthews 704.847.8001

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

SERVPRO of East Mecklenburg / Matthews is Always Available

3/23/2020 (Permalink)

SERVPRO of East Mecklenburg / Matthews provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

24-Hour Emergency Service

Faster to Any-Sized Disaster

Highly Trained Restoration Technicians

A Trusted Leader in the Restoration Industry

Locally Owned and Operated

Advanced Restoration and Cleaning Equipment

Residential Services

Whether your Whittier home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

Water Damage Restoration

Fire Damage Restoration

Mold Remediation

Storm Damage Restoration

Cleaning Services

Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or water damage to strike commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services:

Commercial Water Damage Restoration

Commercial Fire Damage Restoration



Have Questions? Call Us Today – 704.847.8001

Emergency Damage Process Overview

2/19/2020 (Permalink)

EMERGENCY DAMAGE PROCESS OVERVIEW

ONE HOUR

  • Within one hour from notice of loss, SERVPRO of East Mecklenburg / Matthews will contact you to arrange for service. You will know help is on the way! 

FOUR HOURS

  • Within four hours of loss notification, a SERVPRO of East Mecklenburg / Matthews Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to damage.

DETAILED INFORMATION. 

  • A trained, uniformed and equipped SERVPRO of East Mecklenburg / Matthews professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome. 

PRETESTING

  • A SERVPRO of  East Mecklenburg / Matthews professional will begin pretesting for restorability, working from the source of the damage outward. 

EIGHT HOURS

  • Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally the adjuster or property manager. 

CLEANING AND RESTORATION 

  • SERVPRO of East Mecklenburg / Matthews will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state of the art restoration techniques to ensure the property is taken care of right the first time. 

FINAL WALK-THROUGH

  • After the work has been completed, a final walk-through will be conducted to help ensure satisfaction. 

Call SERVPRO of East Mecklenburg / Matthews for your emergency needs! 704-847-8001 

SERVPRO'S Trained Technicians and Advanced Equipment

11/19/2019 (Permalink)

The water loss remediation industry continuously devises new equipment that takes an East Mecklenburg/Matthews property from soaked and deteriorating to dry and clean faster and more efficiently. As amazing as innovative tools are, it takes a crew of seasoned and highly-qualified technicians to use them to the best effect. Professional water remediation companies deliver their best outcomes when the workers pledge to train and recertify on a regular basis.

When you face water damage in your home, you benefit from cutting-edge equipment and crews who know how to operate them according to industry standards. Even diehard do-it-yourselfers recognize that managing water incursions is a tricky business, requiring not only hard work but also a solid understanding of the science behind water removal and structural drying.

Developing professional expertise to mitigate water damage is why SERVPRO sends our crew members to the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) classes. The IICRC is a standard developing and establishing organization worldwide. Skills taught to the employees we sent to remediate and restore your home base their effectiveness on research.

An example of a task that might seem straightforward enough to be within the grasp of every homeowner is carpet water extraction. The equipment resembles a shop vac, and a homeowner typically feels comfortable operating a vacuum. Why SERVPRO requires crew members to complete a comprehensive IICRC course in carpet cleaning relates to the problems that can occur if standards are unknown or ignored.

The art and science of extracting water from carpeting or other floor coverings are not intuitive. An effective way to pull moisture out of a carpet is with a weighted wand extractor. SERVPRO IICRC-trained technicians learned and practiced the techniques that extract moisture without putting stress on the textile floor covering. Inexperienced individuals can stretch the carpet fabric by exerting too much pressure or moving too quickly across a surface. Inappropriate force might cause delamination of the carpet backing from the carpet face. 

SERVPRO of East Mecklenburg/Matthews delivers high-quality water mitigation results by arranging for professional training of all our technicians. Schedule an appointment with our top-notch workforce by calling (704) 847-8001.