What our Customers say...


The team at SERVPRO of East Mecklenburg/Matthews did a great job of communicating and cleaning our office efficiently. 

We suffered water damage at our Ballantyne hotel and Chris and Austin responded quickly and did a great job at everything. 

I suffered a devastating fire at my home. It was considered a total loss but SERVPRO of East Mecklenburg/Matthews helped with getting a list and pictures of all contents. They were timely and courteous throughout the whole process. Thanks guys! 

The emergency response team took the time to answer my questions related to the water damage that occurred in my home. 

We had suffered from a crazy water damage from a failed sprinkler system and the crew was quick to respond. They did a great job saving our new construction that was just completed and dried everything out fast and efficiently. 

Water flooded my home in my Mint Hill residence and the SERVPRO of East Mecklenburg/Matthews crew responded very quickly and cleaned up everything and got my home back to normal. 

The crew was extremely prompt when I suffered water damage in my Charlotte home. They were very courteous and attentive to every detail. 

Extremely well pleased with everything. Austin and the crew were great! 

You guys were knowledgeable and professional throughout the whole process. Thanks so much! 

SERVPRO of East Mecklenburg/Matthews staff was very courteous and helpful throughout the duration of the job 

I don't hand out 5 star reviews unless deserved and I'm rarely impressed, especially with construction.  The maintaining of appearance of professionalism and thoroughness to the end was top notch!  No group is perfect but I'd be proud of claiming these guys if they were my employees. 

Keep doing what y'all are doing!

Chaz is an excellent person to work with.  Polite, prompt and professional!

Amazing customer service.  Very appreciative!

Sean was very courteous.  He showed much concern from beginning to end.  He stepped in when another company failed me.