Emergency Damage Process Overview

2/19/2020 (Permalink)

EMERGENCY DAMAGE PROCESS OVERVIEW

ONE HOUR

• Within one hour from notice of loss, SERVPRO of East Mecklenburg / Matthews will contact you to arrange for service. You will know help is on the way! 

FOUR HOURS

• Within four hours of loss notification, a SERVPRO of East Mecklenburg / Matthews Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to damage.

DETAILED INFORMATION. 

• A trained, uniformed and equipped SERVPRO of East Mecklenburg / Matthews professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome. 

PRETESTING

• A SERVPRO of  East Mecklenburg / Matthews professional will begin pretesting for restorability, working from the source of the damage outward. 

EIGHT HOURS

• Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally the adjuster or property manager. 

CLEANING AND RESTORATION 

• SERVPRO of East Mecklenburg / Matthews will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state of the art restoration techniques to ensure the property is taken care of right the first time. 

FINAL WALK-THROUGH

• After the work has been completed, a final walk-through will be conducted to help ensure satisfaction. 

Call SERVPRO of East Mecklenburg / Matthews for your emergency needs! 704-847-8001